Expeditors
Transcon Manager (US Domestic Transportation)
Expeditors, Buffalo, New York, United States, 14266
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
300+ locations worldwide
Fortune 500
Globally unified systems
Major Duties and Responsibilities:
Customer:
Actively develop and retain Transcon business together with the sales and account management teams.
Complete sales and retention calls per company guidelines.
Provide proactive pricing alternatives, routing solutions and technical assistance to customers.
Take an active role in the transition of new business/updates to existing business.
Maintain personal relationships with customers at all levels.
Keep customers updated on market conditions, new technology, and other value added services.
People:
Support District recruiting strategies for new employees.
Develop department personnel.
Review and conduct staff 1:1's and annual reviews timely.
Ensure and assist supervisors and key staff with goals and experiential learning.
Facilitate effective department meetings.
Meet company standards of 52 hours training per year, including as needed management/leadership training.
Operations:
Maintain accountability for execution within the department
Maintain accountability for departmental District Excellence measurements
Proactively monitor exception reports to ensure Expeditors is meeting key expectations within the life of each shipment
Maintain fundamental understanding of Expeditors operations systems
Support the service provider program within the department, ensuring consistent and high level operational quality to our customers
Collaborate with Service Provider Manager on service provider evaluations at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
Ensure department is using all system tools to their fullest potential
Finance:
Ensure that productivity and profitability goals for the Transcon department are met
Ensure billing is completed timely and accurately
Assist District Manager annual budget preparation
Meet monthly with Branch Operations Manager and District Manager to review department financial P&L and productivity results and goals
Attend accounting meetings and proactively work to maintain accounts payment within terms
Compliance:
Promote compliance by following all company policies and regulations
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Culture:
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Knowledge:
5+ years domestic transportation experience
Strong U.S. domestic transportation market knowledge
Skills:
Proven interpersonal and communication skills
Proven negotiation skills
Microsoft Office skills (Excel, Word etc.)
Behaviors:
Proven leadership background
Professional appearance and attitude
www.expeditors.com
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All information will be kept confidential according to EEO guidelines.
The salary for this position is $60,500 plus monthly bonus.
Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
18,000 trained professionals
300+ locations worldwide
Fortune 500
Globally unified systems
Major Duties and Responsibilities:
Customer:
Actively develop and retain Transcon business together with the sales and account management teams.
Complete sales and retention calls per company guidelines.
Provide proactive pricing alternatives, routing solutions and technical assistance to customers.
Take an active role in the transition of new business/updates to existing business.
Maintain personal relationships with customers at all levels.
Keep customers updated on market conditions, new technology, and other value added services.
People:
Support District recruiting strategies for new employees.
Develop department personnel.
Review and conduct staff 1:1's and annual reviews timely.
Ensure and assist supervisors and key staff with goals and experiential learning.
Facilitate effective department meetings.
Meet company standards of 52 hours training per year, including as needed management/leadership training.
Operations:
Maintain accountability for execution within the department
Maintain accountability for departmental District Excellence measurements
Proactively monitor exception reports to ensure Expeditors is meeting key expectations within the life of each shipment
Maintain fundamental understanding of Expeditors operations systems
Support the service provider program within the department, ensuring consistent and high level operational quality to our customers
Collaborate with Service Provider Manager on service provider evaluations at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed
Ensure department is using all system tools to their fullest potential
Finance:
Ensure that productivity and profitability goals for the Transcon department are met
Ensure billing is completed timely and accurately
Assist District Manager annual budget preparation
Meet monthly with Branch Operations Manager and District Manager to review department financial P&L and productivity results and goals
Attend accounting meetings and proactively work to maintain accounts payment within terms
Compliance:
Promote compliance by following all company policies and regulations
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Culture:
Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Knowledge:
5+ years domestic transportation experience
Strong U.S. domestic transportation market knowledge
Skills:
Proven interpersonal and communication skills
Proven negotiation skills
Microsoft Office skills (Excel, Word etc.)
Behaviors:
Proven leadership background
Professional appearance and attitude
www.expeditors.com
Expeditors offers excellent benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
All information will be kept confidential according to EEO guidelines.
The salary for this position is $60,500 plus monthly bonus.