Valley of the Sun YMCA
Membership Supervisor - Desert Foothills Family YMCA
Valley of the Sun YMCA, Scottsdale, Arizona, us, 85261
Description
The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation's health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.
RESPONSIBILITIES OF A MEMBERSHIP SERVICE SUPERVISOR: Supervise the Welcome Center and manage administrative membership responsibilities as assigned by the Membership Experience Director. Model and deliver excellent customer service to all members, guests, and program participants. Lead the Welcome Center and become an expert in our CRM and living out our service culture. Be the friendly face that each member, guest and program participant see's when first entering the branch. Create positive lasting memories for each person with helpful responses to their needs Execute connections, follow-ups, and inquires for prospective members, new and existing members. Complete weekly reporting as required. Ensure all communication/inquiries are responded to within 24 hours. With direction from Member Experience Director, organize, coordinate, and execute regular community/awareness events (e.g., Open Houses, Community Days, and Community Family Days). Communicate effectively in person, on telephone, and through email with members, peer/co-workers, supervisors, and volunteers. Maintain strong knowledge on YMCA Programs, Services, Membership, Donations, Outreach, and Volunteer opportunities. Provide prompt, courteous, and accurate information on YMCA programs and schedules to members/prospective members to connect with areas of interest and encourage member involvement. Respond to member concerns or problems in positive interactions with member-focused solutions. Attend and lead all staff meeting and Membership Trainings as assigned. • Other duties, responsibilities and activities may be assigned by the Membership Experience Director or Branch Executive.
*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
REQUIREMENTS TO BE
A
MEMBERSHIP SERVICE SUPERVISOR :
Minimum age of 18. Working knowledge of computers and office machines. Ability to communicate effectively in person, on telephone, and through email. Ability to communicate effectively with diverse populations to include members, peers/co-workers, supervisors, and volunteers. Ability to learn and retain information related to programs, services, and membership options. Ability to handle conflict management in a positive manner. Ability to coordinate and plan events and activities. Ability to lead/supervise staff team. FULL TIME BENEFITS:
12% Employer Funded Retirement Plan (once eligible) Free YMCA Family Membership Free Programs for dependents Health benefits including medical, dental, vision, life, and disability insurance Paid Vacation & Sick Leave (once accrued) 5 Paid Holidays per year Professional Development Opportunities & Trainings 403b Retirement Savings Account upon hire Employee Assistant Program
OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming:
we are open to all. We are a place where you can belong and become.
We are genuine:
we value you and embrace your individuality.
We are hopeful:
we believe in you and your potential to become a catalyst in the world.
We are nurturing:
we support you in your journey to develop your full potential.
We are determined:
above all else, we are on a relentless quest to make our community stronger beginning with you.
Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.
Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. Base pay
range for this position is dependent on experience.
The Valley of the Sun YMCA is honored to be among the top 50 YMCA associations in the United States, recognized for transforming our culture, vision, and operations. With 12 branches across the Valley and Northern Arizona, along with a thriving overnight camp in Prescott, we are a rapidly growing, cause-driven organization. Our mission is to enhance the nation's health and well-being while creating opportunities to give back and support our communities. If you are dedicated to being part of a greater movement, a career with the YMCA is for you.
RESPONSIBILITIES OF A MEMBERSHIP SERVICE SUPERVISOR: Supervise the Welcome Center and manage administrative membership responsibilities as assigned by the Membership Experience Director. Model and deliver excellent customer service to all members, guests, and program participants. Lead the Welcome Center and become an expert in our CRM and living out our service culture. Be the friendly face that each member, guest and program participant see's when first entering the branch. Create positive lasting memories for each person with helpful responses to their needs Execute connections, follow-ups, and inquires for prospective members, new and existing members. Complete weekly reporting as required. Ensure all communication/inquiries are responded to within 24 hours. With direction from Member Experience Director, organize, coordinate, and execute regular community/awareness events (e.g., Open Houses, Community Days, and Community Family Days). Communicate effectively in person, on telephone, and through email with members, peer/co-workers, supervisors, and volunteers. Maintain strong knowledge on YMCA Programs, Services, Membership, Donations, Outreach, and Volunteer opportunities. Provide prompt, courteous, and accurate information on YMCA programs and schedules to members/prospective members to connect with areas of interest and encourage member involvement. Respond to member concerns or problems in positive interactions with member-focused solutions. Attend and lead all staff meeting and Membership Trainings as assigned. • Other duties, responsibilities and activities may be assigned by the Membership Experience Director or Branch Executive.
*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
REQUIREMENTS TO BE
A
MEMBERSHIP SERVICE SUPERVISOR :
Minimum age of 18. Working knowledge of computers and office machines. Ability to communicate effectively in person, on telephone, and through email. Ability to communicate effectively with diverse populations to include members, peers/co-workers, supervisors, and volunteers. Ability to learn and retain information related to programs, services, and membership options. Ability to handle conflict management in a positive manner. Ability to coordinate and plan events and activities. Ability to lead/supervise staff team. FULL TIME BENEFITS:
12% Employer Funded Retirement Plan (once eligible) Free YMCA Family Membership Free Programs for dependents Health benefits including medical, dental, vision, life, and disability insurance Paid Vacation & Sick Leave (once accrued) 5 Paid Holidays per year Professional Development Opportunities & Trainings 403b Retirement Savings Account upon hire Employee Assistant Program
OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming:
we are open to all. We are a place where you can belong and become.
We are genuine:
we value you and embrace your individuality.
We are hopeful:
we believe in you and your potential to become a catalyst in the world.
We are nurturing:
we support you in your journey to develop your full potential.
We are determined:
above all else, we are on a relentless quest to make our community stronger beginning with you.
Valley of the Sun YMCA is an Equal Opportunity Employer, and all qualified applicants will receive consideration for this opening. Unless explicitly authorized by law, selection will be made without regard to, and there will be no discrimination because of, color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age (40 or over), sex (including pregnancy and related conditions, gender identity, and sexual orientation), or on the basis of personal favoritism, or any other non-merit factors.
Our YMCA promotes a safe environment that is free from abuse. No form of abuse will be tolerated.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position. Base pay
range for this position is dependent on experience.