Cardinal Integrated Technologies, Inc.
Role: Desktop/IT support
Location: Piscataway, NJ - Onsite
Duration: Full-Time + Benefits
Top skills: Windows/Mac, Imaging, Troubleshooting etc
Exp: 4-5+ Years
Associate will identify, and install electronic equipment at end-user desks. They will do some light end-user one-on-one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk. • Communicate with internal IT employees and end users in an effective and professional manner. • Image laptops and desktops (Windows / Mac) • Assist with Video Conferencing setup and troubleshooting. • Desk setups, end user desk moves, and removal of electronic equipment. • Receive and log IT support requests from employees via designated channels (phone, email, ticketing system). • Respond to and resolve Level 1 technical issues promptly. • Escalate incidents to appropriate internal or external teams as necessary. • Maintain accurate records of all support activities and resolutions. • Manage IT inventory, including tracking and updating asset information. • Assist in onboarding and offboarding processes for employees, including provisioning/deprovisioning of IT equipment and access permissions. • Perform routine maintenance and troubleshooting of printers and other office peripherals. • Provide regular reports on helpdesk ticket metrics, incident trends, and service level performance. • Maintain up-to-date documentation of IT procedures, system configurations, and troubleshooting guides.
Top skills: Windows/Mac, Imaging, Troubleshooting etc
Exp: 4-5+ Years
Associate will identify, and install electronic equipment at end-user desks. They will do some light end-user one-on-one training to help users understand and adopt technology. They will help employees with hands-on IT issues but will also have to be able to direct IT support to an internal IT support desk. • Communicate with internal IT employees and end users in an effective and professional manner. • Image laptops and desktops (Windows / Mac) • Assist with Video Conferencing setup and troubleshooting. • Desk setups, end user desk moves, and removal of electronic equipment. • Receive and log IT support requests from employees via designated channels (phone, email, ticketing system). • Respond to and resolve Level 1 technical issues promptly. • Escalate incidents to appropriate internal or external teams as necessary. • Maintain accurate records of all support activities and resolutions. • Manage IT inventory, including tracking and updating asset information. • Assist in onboarding and offboarding processes for employees, including provisioning/deprovisioning of IT equipment and access permissions. • Perform routine maintenance and troubleshooting of printers and other office peripherals. • Provide regular reports on helpdesk ticket metrics, incident trends, and service level performance. • Maintain up-to-date documentation of IT procedures, system configurations, and troubleshooting guides.