BCForward

Customer Service Representative Job at BCForward in Minneapolis

BCForward, Minneapolis, MN, US, 55402

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Job Description

Job Title - CSR (Account Setup Coordinator)

Job Location - Minneapolis, Minnesota, 55402 (Hybrid Office days are Tuesday Wednesday Thursday)

Duration:3 + Months

Pay: $19.82/hr

Garage parking for a fee many options in the area NO overtime required

Job Description - . Must Have: Someone who is a quick learner, someone who enjoys learning new things. Computer Savy IE excel experience. A candidate who has client/ customer facing experience in a professional setting. Office experience IE excel and word, Salesforce is a plus not a requirement. This is a client facing role. Answer Voicemail Special Handling/Expedite request for Card orders - Myca Rewards / Gift Cards to CPI/FOS Respond to Email Enquiry related to purchase , Order status, Tracking. Cancelled Order Card Replacement Request Digital Card Resend invite/ User Name Reset MYCA Password Card Unload Request

This position is responsible for working with various areas within the company to successfully implement products and services for customers. Acts as the primary internal contact. Coordinates activities with various departments to ensure that customer's products and services are successfully implemented in a timely, accurate and efficient manner. Resolves issues relating to missing or conflicting product information and documentation by communicating and coordinating efforts with customers, sales staff, relationship managers, operations, bankers and/or legal staff where applicable.

Company Description

About BCforward:

Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.

BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.

BCforward is an equal opportunity employer.

Company Description

About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.