Big Brothers Big Sisters of Metropolitan Chicago
Enrollment and Matching Specialist- Seasonal (Oct. - Mar. 2026)
Big Brothers Big Sisters of Metropolitan Chicago, Chicago, Illinois, United States, 60290
Description
Position:
Enrollment and Matching Specialist - Seasonal (Oct. - Mar. 2026)
FLSA Classification:
Exempt
Reporting Relationship:
Manager, Enrollment.
ABOUT BIG BROTHERS BIG SISTERS OF METRO CHICAGO (BBBSMC):
BBBSMC'S Mission
is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.
BBBSMC'S Vision
is that all youth achieve their full potential.
BBBSMC is an affiliate of the oldest, most respected mentoring organization in the US. BBBSMC is a professionally managed, mission driven, performance-based organization providing high quality, safe and impactful 1:1 mentoring services to over 1,300 children/families across four counties in Metro Chicago: Cook, DuPage and Lake Counties in Illinois and NW Indiana.
As Metro Chicago and Northwest Indiana's largest donor and volunteer supported mentoring network, BBBSMC makes meaningful, monitored matches between adult volunteers ("Bigs") and children ("Littles") from age seven through high school graduation. Private corporate, foundation and individual contributions provide BBBSMC'S revenue base upon which we build programming that meets the needs of each child individually. Our programs are proven to keep kids in school, build positive behaviors and on the path to post-graduate success. Learn more at www.BBBSCHGO.org.
BBBS's Core Value
is that we deeply believe Diversity, Equity and Inclusion is paramount and fundamental to BBBS's success. We all work to build and maintain an inclusive and equitable work environment for our staff, volunteers, and program participants. It is our belief that every staff member should embrace DEI principles in the decision-making process. Therefore, we fully expect the ideal candidate will carry out their function with these core values in mind and treat everyone respectfully, fairly and equitably.
Position Summary:
The Enrollment and Matching Specialist will work closely with the Manager of Enrollment to handle all aspects of enrollment and matching to ensure that goals set for programs are met.
Supervisory Responsibilities:
There are no supervisory responsibilities in this position.
Responsibilities:
Responsibilities include enrollment of volunteers & children/families after initial inquiry through being matched. This includes scheduling and conducting interviews, writing up quality assessments and matching for a variety of mentoring programs located in Cook, DuPage and Lake Counties of Illinois & Northwest Indiana.
This position requires a flexible schedule and may include working evenings and weekends.
Foster and maintain a professional relationship with potential volunteers and youth/families by monitoring and maintaining contact from inquiry through matching Work with corporate, community and school partners to schedule and conduct enrollment interviews for all volunteers and children/families interested in Site-Based and Community-Based program. Conduct interviews virtually or in-person based on the individual or partner's preference. Prepare written assessments and recommendations within 48 hours post-interview. All match recommendations and/or approvals are based on the professional judgement of the Enrollment and Matching Specialist. Provide weekly schedules, progress updates and reports to Manager of Enrollment. Conduct outreach and recruitment for new volunteers and children, including distribution of program marketing materials, presentations to targeted organizations, ensuring presence at key community events, and collaborating with assigned schools/sites to ensure successful recruitment of children, as needed. Communicate with Manager of Enrollment on bottle necks and strategize how to proceed. Create safe and appropriate match relationships based on the current pool of volunteers and children. Present matches to all match parties by phone to gain approval, prepare match notes and lock in match introductions to hand off to MIM Coordinator or Partnership and Program Facilitators. Monitor progress towards and meet goals established for Enrollment and Matching (baseline capacity - 20 interviews, 20 assessments and 8 to 10 matches p/m) Collaborate with all program partners to ensure a seamless transition for volunteers and children/families from inquiry to matching Conduct volunteer reassessments and child reassessments, as needed. Maintain accurate files and documentation on all volunteers and children/families. Other duties as assigned.
Requirements
A belief in the Mission and Vision of BBBS. Bachelor's degree in social services, psychology or related field required. 1-2 years of child development experience At least 2 years of professional experience in case management, social service or related field Bilingual (English/Spanish) Preferred (written and spoken proficiency) Must understand and articulate the agency mission and describe program offerings Excellent oral and written communication skills including appropriate phone and email etiquette Strong facilitation/presentation/public speaking skills Must be customer focused, friendly and engaging Interviewing and assessment skills are a must High level of efficiency and organization, ability to manage time effectively and efficiently and handle multiple tasks Excellent attention to detail and organize work style Ability to work both in a team and independently with exercising good judgment, sound decision making and problem-solving skills A strong commitment to quality and results Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook) Experience with database software (Salesforce), preferred Bilingual (fluent Spanish), preferred Flexibility to work on evenings and weekends This position requires, on a regular basis, travel throughout the Metropolitan Chicago area (and some suburbs), including the following counties: Cook, DuPage, Lake County Indiana and Lake County Illinois, Applicants must have access to reliable automobile, valid driver's license and auto insurance to meet this requirement.
Work Environment:
This position operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
There is an expectation to work in office
a minimum
of two days per week.
To apply
Please forward your resume, cover letter and salary requirements to:
BBBS Careers Apply Here
Big Brothers Big Sisters of Metropolitan Chicago
Attn: Human Resources
130 S. Jefferson, 2nd Floor
Chicago, IL 60661
BBBS is an Equal Employment Opportunity Employer
Position:
Enrollment and Matching Specialist - Seasonal (Oct. - Mar. 2026)
FLSA Classification:
Exempt
Reporting Relationship:
Manager, Enrollment.
ABOUT BIG BROTHERS BIG SISTERS OF METRO CHICAGO (BBBSMC):
BBBSMC'S Mission
is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.
BBBSMC'S Vision
is that all youth achieve their full potential.
BBBSMC is an affiliate of the oldest, most respected mentoring organization in the US. BBBSMC is a professionally managed, mission driven, performance-based organization providing high quality, safe and impactful 1:1 mentoring services to over 1,300 children/families across four counties in Metro Chicago: Cook, DuPage and Lake Counties in Illinois and NW Indiana.
As Metro Chicago and Northwest Indiana's largest donor and volunteer supported mentoring network, BBBSMC makes meaningful, monitored matches between adult volunteers ("Bigs") and children ("Littles") from age seven through high school graduation. Private corporate, foundation and individual contributions provide BBBSMC'S revenue base upon which we build programming that meets the needs of each child individually. Our programs are proven to keep kids in school, build positive behaviors and on the path to post-graduate success. Learn more at www.BBBSCHGO.org.
BBBS's Core Value
is that we deeply believe Diversity, Equity and Inclusion is paramount and fundamental to BBBS's success. We all work to build and maintain an inclusive and equitable work environment for our staff, volunteers, and program participants. It is our belief that every staff member should embrace DEI principles in the decision-making process. Therefore, we fully expect the ideal candidate will carry out their function with these core values in mind and treat everyone respectfully, fairly and equitably.
Position Summary:
The Enrollment and Matching Specialist will work closely with the Manager of Enrollment to handle all aspects of enrollment and matching to ensure that goals set for programs are met.
Supervisory Responsibilities:
There are no supervisory responsibilities in this position.
Responsibilities:
Responsibilities include enrollment of volunteers & children/families after initial inquiry through being matched. This includes scheduling and conducting interviews, writing up quality assessments and matching for a variety of mentoring programs located in Cook, DuPage and Lake Counties of Illinois & Northwest Indiana.
This position requires a flexible schedule and may include working evenings and weekends.
Foster and maintain a professional relationship with potential volunteers and youth/families by monitoring and maintaining contact from inquiry through matching Work with corporate, community and school partners to schedule and conduct enrollment interviews for all volunteers and children/families interested in Site-Based and Community-Based program. Conduct interviews virtually or in-person based on the individual or partner's preference. Prepare written assessments and recommendations within 48 hours post-interview. All match recommendations and/or approvals are based on the professional judgement of the Enrollment and Matching Specialist. Provide weekly schedules, progress updates and reports to Manager of Enrollment. Conduct outreach and recruitment for new volunteers and children, including distribution of program marketing materials, presentations to targeted organizations, ensuring presence at key community events, and collaborating with assigned schools/sites to ensure successful recruitment of children, as needed. Communicate with Manager of Enrollment on bottle necks and strategize how to proceed. Create safe and appropriate match relationships based on the current pool of volunteers and children. Present matches to all match parties by phone to gain approval, prepare match notes and lock in match introductions to hand off to MIM Coordinator or Partnership and Program Facilitators. Monitor progress towards and meet goals established for Enrollment and Matching (baseline capacity - 20 interviews, 20 assessments and 8 to 10 matches p/m) Collaborate with all program partners to ensure a seamless transition for volunteers and children/families from inquiry to matching Conduct volunteer reassessments and child reassessments, as needed. Maintain accurate files and documentation on all volunteers and children/families. Other duties as assigned.
Requirements
A belief in the Mission and Vision of BBBS. Bachelor's degree in social services, psychology or related field required. 1-2 years of child development experience At least 2 years of professional experience in case management, social service or related field Bilingual (English/Spanish) Preferred (written and spoken proficiency) Must understand and articulate the agency mission and describe program offerings Excellent oral and written communication skills including appropriate phone and email etiquette Strong facilitation/presentation/public speaking skills Must be customer focused, friendly and engaging Interviewing and assessment skills are a must High level of efficiency and organization, ability to manage time effectively and efficiently and handle multiple tasks Excellent attention to detail and organize work style Ability to work both in a team and independently with exercising good judgment, sound decision making and problem-solving skills A strong commitment to quality and results Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook) Experience with database software (Salesforce), preferred Bilingual (fluent Spanish), preferred Flexibility to work on evenings and weekends This position requires, on a regular basis, travel throughout the Metropolitan Chicago area (and some suburbs), including the following counties: Cook, DuPage, Lake County Indiana and Lake County Illinois, Applicants must have access to reliable automobile, valid driver's license and auto insurance to meet this requirement.
Work Environment:
This position operates in a professional office environment.
This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
There is an expectation to work in office
a minimum
of two days per week.
To apply
Please forward your resume, cover letter and salary requirements to:
BBBS Careers Apply Here
Big Brothers Big Sisters of Metropolitan Chicago
Attn: Human Resources
130 S. Jefferson, 2nd Floor
Chicago, IL 60661
BBBS is an Equal Employment Opportunity Employer