Abacus
Client
DoorDash
Title
Customer Support Representative-II
Location
HQ, USA, CA, San Francisco, 2nd St
Description
Title: Customer Service Representative Location: Remote, any time zone Description: We're seeking a Customer Service Representative to support both our restaurant partners and Dashers with fast, empathetic, high-quality service. Job Role: You'll triage and resolve inbound inquiries across channels (chat, phone, email) and escalate to specialized teams when needed. You'll also drive outbound communications and proactive updates during incidents, delays, and product changes. In real time, you will monitor live deliveries, intervene to unblock orders, and exercise judgment on when to "make good for customers or partners. You'll analyze patterns, document root causes, and recommend policy or workflow changes to reduce repeat issues. Over time, you'll design and operationalize scalable processes, playbooks, macros, and tooling requests that uplevel our support operation. Success looks like faster resolution times, improved CSAT/partner satisfaction, and fewer escalations through smarter systems. Requirements: Ideal candidates bring crisp written and verbal communication, calm decision-making under pressure, comfort with data/SQL or dashboards, and a bias toward ownership and continuous improvement.
Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
Sep 8, 2025
End Date
Dec 31, 2025
Business Unit
Marketplace
Account (GL Number)
8100 Contractors
Market
CORP
Workday Access - Posting
Yes
Business Need
Increase in Workload
Primary Hours
Standard Business Hours
Allow for Remote
Yes
Requisition Process Type
Standard
Job Posting Rejected
N/A
Job Posting Rejected by PMO
N/A
Job Posting SLA Classification
LI/Customer Service
Laptop
No
Requisition Reason
Original|Open Position
Intake Call Completion Date
2025-08-28T08:00:00.000
DoorDash
Title
Customer Support Representative-II
Location
HQ, USA, CA, San Francisco, 2nd St
Description
Title: Customer Service Representative Location: Remote, any time zone Description: We're seeking a Customer Service Representative to support both our restaurant partners and Dashers with fast, empathetic, high-quality service. Job Role: You'll triage and resolve inbound inquiries across channels (chat, phone, email) and escalate to specialized teams when needed. You'll also drive outbound communications and proactive updates during incidents, delays, and product changes. In real time, you will monitor live deliveries, intervene to unblock orders, and exercise judgment on when to "make good for customers or partners. You'll analyze patterns, document root causes, and recommend policy or workflow changes to reduce repeat issues. Over time, you'll design and operationalize scalable processes, playbooks, macros, and tooling requests that uplevel our support operation. Success looks like faster resolution times, improved CSAT/partner satisfaction, and fewer escalations through smarter systems. Requirements: Ideal candidates bring crisp written and verbal communication, calm decision-making under pressure, comfort with data/SQL or dashboards, and a bias toward ownership and continuous improvement.
Classification
TAC: Temporary Agency Worker
Remote Work Address
-
Remote Address Time Zone
-
Holiday Schedule
-
Work Schedule
-
Start Date
Sep 8, 2025
End Date
Dec 31, 2025
Business Unit
Marketplace
Account (GL Number)
8100 Contractors
Market
CORP
Workday Access - Posting
Yes
Business Need
Increase in Workload
Primary Hours
Standard Business Hours
Allow for Remote
Yes
Requisition Process Type
Standard
Job Posting Rejected
N/A
Job Posting Rejected by PMO
N/A
Job Posting SLA Classification
LI/Customer Service
Laptop
No
Requisition Reason
Original|Open Position
Intake Call Completion Date
2025-08-28T08:00:00.000