Computer Task Group
Desktop Support Technician Level 2
Computer Task Group, Nashville, Tennessee, United States, 37247
Job Title: Field Services Technician (Desktop Support) - Level 2
Location: Onsite - Nashville, TN
Employment Type: Full-Time
Experience Level: Mid-Level (3-5 years of professional experience in desktop support or field services)
Company: CTG (Computer Task Group) - Supporting a client in the Mid-South region
Position Summary:
CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
Key Responsibilities:
Client Build Support - Lead troubleshooting efforts for complex technical issues and escalations. - Mentor and support junior technicians in daily operations. - Coordinate with cross-functional teams for system upgrades and deployments. - Ensure compliance with IT policies and procedures. - Provide advanced support for specialized devices and software used in medical and lab environments.
- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems. - Proven experience in managing and resolving complex desktop support issues. - Ability to lead small technical projects and deployments. - Experience with enterprise-level ticketing systems and documentation. - Advanced troubleshooting skills for hardware, software, and network-related issues. - Strong analytical and problem-solving abilities.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
Ideal Candidate Profile:
- 3-5 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.
Location: Onsite - Nashville, TN
Employment Type: Full-Time
Experience Level: Mid-Level (3-5 years of professional experience in desktop support or field services)
Company: CTG (Computer Task Group) - Supporting a client in the Mid-South region
Position Summary:
CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.
Key Responsibilities:
Client Build Support - Lead troubleshooting efforts for complex technical issues and escalations. - Mentor and support junior technicians in daily operations. - Coordinate with cross-functional teams for system upgrades and deployments. - Ensure compliance with IT policies and procedures. - Provide advanced support for specialized devices and software used in medical and lab environments.
- Image desktops and laptops with Office 365 and other required software.
- Troubleshoot and resolve imaging issues.
- Install and configure end-user software and tools.
- Validate system builds to ensure readiness for deployment.
End User Support
- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.
- Map and troubleshoot printers, network drives, and connectivity issues.
- Confirm resolution with end users and escalate unresolved issues per client procedures.
Actions and Results
- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.
- Maintain clear and professional communication with customers.
- Perform basic hardware maintenance and component replacement.
- Track and manage inventory of IT equipment.
Required Skills and Qualifications:
- Basic knowledge of desktop/laptop hardware, software, and operating systems. - Proven experience in managing and resolving complex desktop support issues. - Ability to lead small technical projects and deployments. - Experience with enterprise-level ticketing systems and documentation. - Advanced troubleshooting skills for hardware, software, and network-related issues. - Strong analytical and problem-solving abilities.
- Familiarity with PC imaging and operational programs.
- Experience working within SLA frameworks and escalation protocols.
- Strong interpersonal and organizational skills.
- Basic understanding of workstation backups and restores.
- Solid communication skills across all organizational levels.
- Familiarity with Microsoft 365 troubleshooting.
- Preferred: A+ Certification or equivalent technical certification.
Ideal Candidate Profile:
- 3-5 years of experience in desktop support or equivalent technical training.
- Eager to learn and grow in a fast-paced IT support environment.
- Comfortable working independently and collaboratively.
- Reliable, detail-oriented, and customer-service focused.