Fortune Bay Casino
TITLE: WILDERNESS GRILL SERVER
DEPARTMENT: Wilderness Golf Course
SUPERVISOR: Wilderness Dining Room Manager
SHIFT: Varies
CLASSIFICATION: Non-Compact/Gaming License not required
JOB SUMMARY:
The Server greets and serves food and/or beverages to patrons while focusing on the highest level of customer service.
DUTIES AND RESPONSIBILITIES:
The Server will work under the supervision of the Wilderness Dining Room Manager. Provide immediate attention to all guests upon seating, greet warmly and distribute menus. Fill glasses with ice water while guests decide upon order; answer questions and suggest menu items. Take guest food and/or drink orders. Turn orders into kitchen; inform cooks about any special cooking instructions. Assemble food on tray; procure items from each station as necessary. Serve meal; place dishes by courses in front of each person; serve from left of the person. Check back to ensure guest satisfaction; replenish water and butter as necessary. Remove soiled dishes as guests finished. Suggest and serve dessert, coffee, and after dinner drinks. Verify accuracy of prices, state and federal taxes, tips and other charges on all checks and present bill to guests. Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures. Keep tables, dining room and bus station clean and tidy. Advises supervisor of any complaints as soon as they occur. Performs side work, clean-up and closing duties as assigned. Attend pre-meal meetings as requested. Perform other duties as appropriate. QUALIFICATIONS:
High school preferred. 1year server experience preferred. Demonstrated quality written, verbal, and interpersonal communication skills. Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends. Positive attitude, professional manner and appearance in all situations.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The Server shall have overall good physical and mental health to work in a fast-paced work environment. The position will require standing for extended periods of time, walking and bending and an ability to lift a minimum of fifty (50) pounds.
Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service. Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.
DEPARTMENT: Wilderness Golf Course
SUPERVISOR: Wilderness Dining Room Manager
SHIFT: Varies
CLASSIFICATION: Non-Compact/Gaming License not required
JOB SUMMARY:
The Server greets and serves food and/or beverages to patrons while focusing on the highest level of customer service.
DUTIES AND RESPONSIBILITIES:
The Server will work under the supervision of the Wilderness Dining Room Manager. Provide immediate attention to all guests upon seating, greet warmly and distribute menus. Fill glasses with ice water while guests decide upon order; answer questions and suggest menu items. Take guest food and/or drink orders. Turn orders into kitchen; inform cooks about any special cooking instructions. Assemble food on tray; procure items from each station as necessary. Serve meal; place dishes by courses in front of each person; serve from left of the person. Check back to ensure guest satisfaction; replenish water and butter as necessary. Remove soiled dishes as guests finished. Suggest and serve dessert, coffee, and after dinner drinks. Verify accuracy of prices, state and federal taxes, tips and other charges on all checks and present bill to guests. Handle all cash and credit cards as applicable from guest charges as prescribed by standard operating procedures. Keep tables, dining room and bus station clean and tidy. Advises supervisor of any complaints as soon as they occur. Performs side work, clean-up and closing duties as assigned. Attend pre-meal meetings as requested. Perform other duties as appropriate. QUALIFICATIONS:
High school preferred. 1year server experience preferred. Demonstrated quality written, verbal, and interpersonal communication skills. Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends. Positive attitude, professional manner and appearance in all situations.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS:
The Server shall have overall good physical and mental health to work in a fast-paced work environment. The position will require standing for extended periods of time, walking and bending and an ability to lift a minimum of fifty (50) pounds.
Work hours may include days and evenings on weekdays and weekends. Work primarily indoors in a restaurant/lounge environment, with some outdoor work involving patio, pool, and on-course service. Will be exposed to sharp utensils, extremely hot stoves and grills, sharp and rapid equipment movements, hot food, potentially dangerous chemicals and solvents on a daily basis. May be exposed, from time to time, to inclement weather, potentially dangerous pesticides, herbicides, fertilizers, equipment movement hazards, and misdirected golf balls. Injury may result as a result of exposure to the above if safety policies and practices are not properly followed at all times.