Stellantis Financial Services
Default Services Team Manager
Stellantis Financial Services, Atlanta, Georgia, United States, 30383
Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary :
The Default Services Team Manager is responsible for leading a high-performing team and vendor partners, ensuring compliance, efficiency, and excellent customer service. This role focuses on auditing, training, and process improvements to drive results in a fast-paced, regulated environment. Success requires strong leadership, collaboration, and the ability to align team goals with company objectives.
Essential Duties and Responsibilities:
Collaborate with senior leaders and cross-functional teams to align goals, streamline operations, and drive automation. Maintain compliance with federal and state regulations, support audit responses, and drive operational excellence. Lead the development and execution of workflows, reporting tools, and performance tracking systems. Facilitate team meetings to establish and monitor departmental goals while overseeing team performance, vendor compliance, and service level agreements. Provide training and guidance for new hires and assist staff with escalated issues and daily task distribution. Serve as a key contact for resolving escalated matters across Default Services, Repossession, and other departments. Oversee account assignments for reinstatements, voluntary surrenders, invoicing, and other specialized functions. Ensure adherence to federal and state regulations, including Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA). Perform additional duties as needed to support departmental and organizational objectives. Additional Responsibilities: Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Default Services team in accordance with the Company's policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.
Qualifications and Competencies Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Minimum 3 years' experience in Auto Repossession, Collections, Loss Mitigation or Default Service. Minimum 2 years' experience leading or supervising a team. Education:
High School diploma and/or GED. Skills Required:
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner. Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions. Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs. Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable local, state, and federal collection laws. Demonstrated ability to supervise employees in accordance with company policies and applicable laws. Experience in interviewing, hiring, training, assigning work, evaluating performance, and addressing employee concerns. Strong leadership ability to manage day-to-day operations to guide and oversee team activities. Overtime required
-NA.
Travel 0-10%
- as required on an as needed basis.
Must have reliable transportation and live within a commutable distance to one of the following cities:
Atlanta, GA; Dallas, TX
Qualifications Preferred:
Experience
- Recovery Database Network (RDN) and vendor management experience. Education
- Bachelor's or four-year college degree in a General Studies field.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule
This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.
Position Summary :
The Default Services Team Manager is responsible for leading a high-performing team and vendor partners, ensuring compliance, efficiency, and excellent customer service. This role focuses on auditing, training, and process improvements to drive results in a fast-paced, regulated environment. Success requires strong leadership, collaboration, and the ability to align team goals with company objectives.
Essential Duties and Responsibilities:
Collaborate with senior leaders and cross-functional teams to align goals, streamline operations, and drive automation. Maintain compliance with federal and state regulations, support audit responses, and drive operational excellence. Lead the development and execution of workflows, reporting tools, and performance tracking systems. Facilitate team meetings to establish and monitor departmental goals while overseeing team performance, vendor compliance, and service level agreements. Provide training and guidance for new hires and assist staff with escalated issues and daily task distribution. Serve as a key contact for resolving escalated matters across Default Services, Repossession, and other departments. Oversee account assignments for reinstatements, voluntary surrenders, invoicing, and other specialized functions. Ensure adherence to federal and state regulations, including Right to Cure (RTC) and Servicemembers Civil Relief Act (SSCRA). Perform additional duties as needed to support departmental and organizational objectives. Additional Responsibilities: Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to Default Services team in accordance with the Company's policies and procedures. Although this position shall provide the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, it shall not provide the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.
Qualifications and Competencies Required
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Minimum 3 years' experience in Auto Repossession, Collections, Loss Mitigation or Default Service. Minimum 2 years' experience leading or supervising a team. Education:
High School diploma and/or GED. Skills Required:
Excellent verbal and written communication skills, with the ability to convey complex information in a clear and concise manner. Strong problem-solving skills with the ability to apply common sense understanding to carry out detailed written or oral instructions. Proficient in Microsoft Excel and Microsoft Word; ability to navigate and utilize software tools to support reporting and documentation needs. Knowledge of and adherence to the Fair Debt Collection Practices Act (FDCPA), as well as applicable local, state, and federal collection laws. Demonstrated ability to supervise employees in accordance with company policies and applicable laws. Experience in interviewing, hiring, training, assigning work, evaluating performance, and addressing employee concerns. Strong leadership ability to manage day-to-day operations to guide and oversee team activities. Overtime required
-NA.
Travel 0-10%
- as required on an as needed basis.
Must have reliable transportation and live within a commutable distance to one of the following cities:
Atlanta, GA; Dallas, TX
Qualifications Preferred:
Experience
- Recovery Database Network (RDN) and vendor management experience. Education
- Bachelor's or four-year college degree in a General Studies field.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Work Schedule
This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8AM-6PM Monday through Friday and on weekends as needed. Travel is required 10% of the time.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.