Sandia Laboratory Federal Credit Union
Manager, Asset Recovery
Sandia Laboratory Federal Credit Union, Albuquerque, New Mexico, United States, 87101
Job Type
Full-time
Description
Job Summary:
The Asset Recovery Manager oversees the strategic and technical operations of the Asset Recovery department, ensuring effective charge-off management, recovery efforts, and legal compliance. This position plays a critical role in minimizing financial loss and ensuring alignment with the Credit Union's charge-off forecast. The Asset Recovery Manager collaborates closely with the Portfolio Analytics Manager to ensure data accuracy, drives operational improvements, and maintains oversight of third-party vendors, including legal firms, collection agencies, and auction partners. This role also represents the Credit Union in litigation matters and is accountable for recovery performance across charged-off portfolios.
Requirements
Essential Job Duties:
Leadership:
Liaise with HR and OD to recruit, onboard, develop, and retain high-quality staff. Oversees the daily workflow of the department. Provides constructive and timely one-on-ones and performance evaluations. Effectively coaches, mentors, motivates, and manages the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union's high standard of quality. Ensures that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union's core values. Main responsibilities:
Strategic & Financial Oversight • Lead the execution of recovery strategies to support forecasted charge-offs, collections performance, and loss mitigation goals.
• Reconcile monthly charge-offs and recoveries, ensuring accuracy and consistency with accounting and forecast models.
• Partner with the Portfolio Analytics Manager to validate the integrity of recovery data, charge-off trends, and static pool performance.
• Prepare and present recovery insights, trends, and performance reports to the VP of Special Assets and senior leadership.
Leadership & Department Management • Hire, train, and lead the Asset Recovery team, including supervisors, specialists, and legal support staff.
• Create, update, and maintain job descriptions to ensure as we grow the department the positions are aligned to the expectations.
• Foster a high-performance culture focuses on efficiency, compliance, and cross-functional alignment.
• Develop departmental structure, roles, and employee development plans to support evolving organizational needs.
• Ensure full cross-training of staff on complex topics, including legal claims, liens, garnishments, judgments, and asset disposition.
Vendor & Legal Relationship Management • Conduct regular site visits and performance evaluations for third-party vendors, including law firms, recovery agencies, skip tracing partners, and auto auctions.
• Approve legal billing, review contracts, and oversee vendor compliance with service-level expectations.
• Represent the Credit Union in court proceedings related to legal recovery cases, including litigation challenges, garnishments, and debt collection disputes.
• Serve as primary liaison with internal and external legal counsel for escalated legal recovery matters.
Systems & Technical Process Management • In partnership with the Portfolio analytics manager, develop recovery-related systems (e.g., AKUVO) to ensure efficient, accurate, and automated workflows.
• Collaborate with IT and Portfolio Analytics to identify and implement enhancements in recovery processes and reporting which in dashboards to help visualize data and trends.
• Monitor data entry, automation rules, and exception handling to ensure accuracy in all recovery actions and communications.
Compliance & Operational Integrity • Ensure adherence to all applicable laws and regulations (FDCPA, FCRA, UCC, TCPA, bankruptcy codes, etc.).
• Oversee the preparation and accuracy of IRS Form 1099-Cs, credit bureau reporting, and court-required documentation.
• Manage audits related to charged-off accounts, repossessions, and recovery processes.
• Maintain internal controls and uphold data privacy, documentation retention, and security protocols.
• Supports all audit and regulatory exams by researching, validating, and communicating requests. They must also participate in the corrections of any findings for special assets.
Cross-Functional Collaboration • Partner with Loss Mitigation, Lending, Loan Servicing, Legal, Audit, and Member Experience teams to ensure end-to-end alignment in recovery strategy.
• Participate in workout committees, audit reviews, and policy discussions that impact financial recoveries and risk management.
• Contribute to the design and implementation of recovery policies, procedures, and training materials.
Performs other duties as assigned. Required Skills/Abilities:
Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Strong organizational skills in managing multiple initiatives. Strong analytical and problem-solving skills. Strong adaptability with technology, including digital communication tools and evolving software platforms. Strong analytical and financial acumen with the ability to interpret and act on complex data sets. Effective leadership, team-building, and mentoring abilities. Clear and persuasive communication skills-verbal, written, and interpersonal. Proficiency in Microsoft Office and recovery platforms (e.g., AKUVO or equivalent). High level of professionalism, discretion, and independent judgment. Ability to manage conflict, resolve escalations, and perform under pressure in legal or regulatory settings. Knowledge:
Strong working knowledge of financial forecasting, recovery reconciliations, and performance analytics. Expertise in recovery laws and legal processes, including court procedures, bankruptcy, litigation, and asset seizure. Experience with third-party vendor management and recovery contract oversight. Strong proficiency with Microsoft Office applications. Education and Experience:
Minimum 6 years of experience in collections, asset recovery, repossession management, or legal recovery. At least 3 years in a leadership or strategic supervisory role with budget, reporting, or legal oversight responsibilities. Bachelor's degree in business administration, finance, legal studies, or a related field; or equivalent combination of education and extensive experience.
Physical Requirements:
Occasional court appearances required to represent the Credit Union in litigation or recovery challenges.
Prolonged periods of sitting at a desk and working on a computer.
Periodic travel for vendor site visits and legal proceedings.
Must be able to lift 20 pounds at times.
Salary Description
$92,668.80 - $115,836.00 Annually (DOE)
Full-time
Description
Job Summary:
The Asset Recovery Manager oversees the strategic and technical operations of the Asset Recovery department, ensuring effective charge-off management, recovery efforts, and legal compliance. This position plays a critical role in minimizing financial loss and ensuring alignment with the Credit Union's charge-off forecast. The Asset Recovery Manager collaborates closely with the Portfolio Analytics Manager to ensure data accuracy, drives operational improvements, and maintains oversight of third-party vendors, including legal firms, collection agencies, and auction partners. This role also represents the Credit Union in litigation matters and is accountable for recovery performance across charged-off portfolios.
Requirements
Essential Job Duties:
Leadership:
Liaise with HR and OD to recruit, onboard, develop, and retain high-quality staff. Oversees the daily workflow of the department. Provides constructive and timely one-on-ones and performance evaluations. Effectively coaches, mentors, motivates, and manages the staff to ensure delivery of communications to employees in a timely and accurate manner while maintaining the Credit Union's high standard of quality. Ensures that the department fosters a productive, rewarding work environment that provides for the development of employees; meets all established goals and metrics; and operates within the Credit Union's core values. Main responsibilities:
Strategic & Financial Oversight • Lead the execution of recovery strategies to support forecasted charge-offs, collections performance, and loss mitigation goals.
• Reconcile monthly charge-offs and recoveries, ensuring accuracy and consistency with accounting and forecast models.
• Partner with the Portfolio Analytics Manager to validate the integrity of recovery data, charge-off trends, and static pool performance.
• Prepare and present recovery insights, trends, and performance reports to the VP of Special Assets and senior leadership.
Leadership & Department Management • Hire, train, and lead the Asset Recovery team, including supervisors, specialists, and legal support staff.
• Create, update, and maintain job descriptions to ensure as we grow the department the positions are aligned to the expectations.
• Foster a high-performance culture focuses on efficiency, compliance, and cross-functional alignment.
• Develop departmental structure, roles, and employee development plans to support evolving organizational needs.
• Ensure full cross-training of staff on complex topics, including legal claims, liens, garnishments, judgments, and asset disposition.
Vendor & Legal Relationship Management • Conduct regular site visits and performance evaluations for third-party vendors, including law firms, recovery agencies, skip tracing partners, and auto auctions.
• Approve legal billing, review contracts, and oversee vendor compliance with service-level expectations.
• Represent the Credit Union in court proceedings related to legal recovery cases, including litigation challenges, garnishments, and debt collection disputes.
• Serve as primary liaison with internal and external legal counsel for escalated legal recovery matters.
Systems & Technical Process Management • In partnership with the Portfolio analytics manager, develop recovery-related systems (e.g., AKUVO) to ensure efficient, accurate, and automated workflows.
• Collaborate with IT and Portfolio Analytics to identify and implement enhancements in recovery processes and reporting which in dashboards to help visualize data and trends.
• Monitor data entry, automation rules, and exception handling to ensure accuracy in all recovery actions and communications.
Compliance & Operational Integrity • Ensure adherence to all applicable laws and regulations (FDCPA, FCRA, UCC, TCPA, bankruptcy codes, etc.).
• Oversee the preparation and accuracy of IRS Form 1099-Cs, credit bureau reporting, and court-required documentation.
• Manage audits related to charged-off accounts, repossessions, and recovery processes.
• Maintain internal controls and uphold data privacy, documentation retention, and security protocols.
• Supports all audit and regulatory exams by researching, validating, and communicating requests. They must also participate in the corrections of any findings for special assets.
Cross-Functional Collaboration • Partner with Loss Mitigation, Lending, Loan Servicing, Legal, Audit, and Member Experience teams to ensure end-to-end alignment in recovery strategy.
• Participate in workout committees, audit reviews, and policy discussions that impact financial recoveries and risk management.
• Contribute to the design and implementation of recovery policies, procedures, and training materials.
Performs other duties as assigned. Required Skills/Abilities:
Excellent interpersonal and negotiation skills. Excellent organizational skills and attention to detail. Strong organizational skills in managing multiple initiatives. Strong analytical and problem-solving skills. Strong adaptability with technology, including digital communication tools and evolving software platforms. Strong analytical and financial acumen with the ability to interpret and act on complex data sets. Effective leadership, team-building, and mentoring abilities. Clear and persuasive communication skills-verbal, written, and interpersonal. Proficiency in Microsoft Office and recovery platforms (e.g., AKUVO or equivalent). High level of professionalism, discretion, and independent judgment. Ability to manage conflict, resolve escalations, and perform under pressure in legal or regulatory settings. Knowledge:
Strong working knowledge of financial forecasting, recovery reconciliations, and performance analytics. Expertise in recovery laws and legal processes, including court procedures, bankruptcy, litigation, and asset seizure. Experience with third-party vendor management and recovery contract oversight. Strong proficiency with Microsoft Office applications. Education and Experience:
Minimum 6 years of experience in collections, asset recovery, repossession management, or legal recovery. At least 3 years in a leadership or strategic supervisory role with budget, reporting, or legal oversight responsibilities. Bachelor's degree in business administration, finance, legal studies, or a related field; or equivalent combination of education and extensive experience.
Physical Requirements:
Occasional court appearances required to represent the Credit Union in litigation or recovery challenges.
Prolonged periods of sitting at a desk and working on a computer.
Periodic travel for vendor site visits and legal proceedings.
Must be able to lift 20 pounds at times.
Salary Description
$92,668.80 - $115,836.00 Annually (DOE)