Los Angeles Cancer Network
The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We offer individualized treatment using the most recent and relevant proven advances in cancer care, curated with deliberation and compassion. LACN is committed to educating and supporting our patients and their families through every step of the way. We deliver a unique approach for every patient to ensure they receive treatment best suited to their condition, age, and other important factors. We do this by participating in important clinical research, encouraging screenings for early detection, and providing innovative treatment. We are proud to be at the forefront of cancer research through our partnership with OneOncology.Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.Job Description:The Medical Assistant is responsible for gathering and documenting patient screening data for the Los Angeles Cancer Network. This role provides patients with safe, quality care throughout their treatment and disease process under the direction of the Provider or the oversight of a direct supervisor.Responsibilities:Answers, routes or take messages for all incoming calls during open business hoursTakes complete info and routes new patient requests, prescription refill requests and record all patient interaction through telephone in the EMRGreets patients as they enter the clinic, obtains insurance info changes, preferred pharmacy and pharmacy benefit cardCollects co-pay (if any) immediately from patient or note in EMR the reason that co-pay cannot be collected.Rooms patient in EMR, and directs them to Waiting Area, Treatment Room or LabChecks all incoming faxes, and routes urgent/stat results appropriately, and transfer faxes to correct patient chartConfirms demographic information in EMRTakes vitals and enters required information in EMRCheck out patients by arranging all follow up visits, coordinate treatment times with Chemo staff and set outside labs, testing and scanning appointments for patientsArranges all outside appointments for patientsReminds patients of upcoming appointments, to come early, or complete lab tests for MDProcesses patient care summaries, send to referral physician or print for patientChecks visit list for following day and makes sure that all test results MD needs are in EMR, and call to retrieve scans and lab results if missing from chart if neededProcesses reports for physicians as requestedMonitors daily intake of patients for no-shows and cancellations, and calls all no show and cancellations to reschedule, and records in EMR.Prepares needles, bags and trays for Chemo RNsAssists in monitoring patients waiting in lobby to start treatmentAssists in cleaning chairs between patients, and at end of the dayDispenses medications from Lynx, administer injections, and document in MARReports to additional practice locations to provide Medical Assistant coverage as neededAssists management in the onboarding of new Medical AssistantsServes as Preceptor for newly hired Medical AssistantsOversees workflow and supervise Medical Assistants in the clinicCoordinates with Physicians and Management to provide staff when needed in critical areas of the clinicCoordinates with Management on the approval of time off, sick calls and scheduling of staffMonitors clinic for no-shows and cancellations, and manages rescheduling of all no show and cancellations, and records all correspondence in EMR.Obtains prior authorizations for all patients' procedures, and medication, and record approved and denied authorizations in EMRWorks closely with billing to ensure timely authorizations obtained for patients Submit prescriptions to In-Office Dispensary and outside pharmacies after physician review and approvalManages process for coordinating outsourced medications from specialty pharmacies to be administered in the clinic with patients for timely consent, delivery and scheduling with nursing staff.Coordinates with Providers to manage care of patientsCoordinates with Back Office staff to manager care of patientsEducation and Experience:Strong verbal and written communication skills.Ability to establish and maintain effective working relationships.Demonstrates exceptional assessment, critical thinking, and customer service skillsAbility to maintain emotional stability to cope with human suffering, emergencies, and other stressesAbility to seek out resources independently and work collaborativelyAbility to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulationsAbility to multitask efficientlyAbility to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and othersAdditional Requirements:Completion of an accredited medical assistant program with certificationCurrent CPR certificationExcellent phlebotomy skillsKnowledge of medical laboratory proceduresBasic computer knowledgePrevious Oncology/ Hematology experience preferredFluent in Spanish (required)Job Type: Full-timeSalary Transparency:Exact compensation may vary based on skills, education, certifications, experience, and location. Hourly Rate from $21.00 per hour to $23.00 per hour.