Diverse Lynx
Role name:
Genesys Plano, TX
Role Description:
Requirements• 7 to 10 years of experience in Information Technology and Application Support.• Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design.• Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. • Basic knowledge of Avaya and Cisco end point integration.• Must have experience in Genesys Voice, Email, SMS, and Chat Routing.• Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.• Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs. Software knowledge:• Genesys eservices• Genesys Framework (CME)• Genesys Routing Design• Genesys IVR• Genesys Web Services (GWS)• Orchestration Routing Solution (ORS)• Composer• Interaction Concentrator• CC Pulse• GVP 8.5• SIP, MCPOperating Systems: Windows, Linux,Databases: SQL Server, Oracle, Cassandr
Competencies:
Genesys Engage, Genesys Inbound Voice
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
Genesys Plano, TX
Role Description:
Requirements• 7 to 10 years of experience in Information Technology and Application Support.• Experience on Genesys architecture including inbound, outbound voice, chat, SMS, and email. Advanced Contact Center Call Flows and script design.• Good knowledge for Genesys workspace desktop, including desktop design and (attached data) screen pop integration. • Basic knowledge of Avaya and Cisco end point integration.• Must have experience in Genesys Voice, Email, SMS, and Chat Routing.• Designed and implemented complex call routing strategies within Genesys 8.5, optimizing call flows to improve customer service and reducing call handling times.• Very good knowledge on IP Telephony, SIP, working with service providers on number porting, call redirections and troubleshooting SIP logs. Software knowledge:• Genesys eservices• Genesys Framework (CME)• Genesys Routing Design• Genesys IVR• Genesys Web Services (GWS)• Orchestration Routing Solution (ORS)• Composer• Interaction Concentrator• CC Pulse• GVP 8.5• SIP, MCPOperating Systems: Windows, Linux,Databases: SQL Server, Oracle, Cassandr
Competencies:
Genesys Engage, Genesys Inbound Voice
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.