The Woodruff Arts Center
Member Services Representative
The Woodruff Arts Center, Atlanta, Georgia, United States, 30383
Woodruff Arts Center employees play an integral role in creating and supporting great art and education initiatives at the nation's third largest arts center. Comprised of three Art Partners-Alliance Theatre, Atlanta Symphony Orchestra and High Museum of Art-there's a role for everyone at The Woodruff.
Reports to: Associate Director, Membership FLSA: United States of America (Non-Exempt) Employment Status : Regular/Full time The High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta.
Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimization. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High.
ABOUT THE ROLE
The Member Services Representative, Membership, will assist in the High Museum of Art's Call Center in customer service and membership efforts.
WORK SCHEDULE: Work schedule will vary Monday - Friday
WHAT YOU WILL DO:
Membership Sales & Customer Interaction (40%) Promote membership sales through inbound and outbound calls Meet monthly sales goals established by Director Answer member and non-member calls; assist with inquiries and issues Communicate accurate and timely information to members and the public about exhibitions, special events, programs, lectures, films, etc Respond to questions regarding current membership promotions Communication & Product Knowledge (40%)
Learn and maintain proficiency in Tessitura Provide feedback to supervisors on promotions, member concerns, and program effectiveness Stay informed on internal materials (manuals, HIGHLife/HMA Magazine, etc.) as well as daily instructions from supervisors Demonstrate professional courtesy to colleagues and consistently practice proper phone etiquette Administrative (20%)
Maintain appearance and organization of the Member Services Support Line area; ensure brochures and information are current and well stocked Assist supervisor with mailings, ticket orders, and related administrative tasks Coordinate with supervisor to arrange coverage when requesting time off Contribute to a team-oriented customer service environment WHAT WILL WE EXPECT OF YOU:
Ability to recognize customer attitudes and handle customer concerns quickly Ability to adapt quickly to changes in daily routines Ability to work well under pressure Ability to motivate and create enthusiasm Ability to be a team player Education and Experience
2 + Customer service and/or sales experience College degree preferred Bilingual proficiency in Spanish preferred Language Skills
Excellent verbal communication skills Ability to interpret a variety of instructions furnished in written and oral form Mathematical Skills
Ability to compute rates and percentages and to present information in report form, prepare and maintain budget and reconcile inventory. PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed The noise level in the work environment is usually moderate WHAT YOU CAN EXPECT FROM US:
Health Insurance Life and AD&D Dental Vision Short Term Disability Long Term Disability Flexible Spending Account Employee Assistance Plan 403b (with employer match!) Financial Wellness Program Public Service Loan Forgiveness Program Paid Time Off Paid Holidays (including your birthday!) Discounts and complimentary offers to visit the High Museum, Alliance Theatre and Atlanta Symphony Orchestra. Corporate Urban Sitter membership
Reports to: Associate Director, Membership FLSA: United States of America (Non-Exempt) Employment Status : Regular/Full time The High brings art, ideas, and people together to amplify the importance of artistic expression, envision a better future, and positively change Atlanta.
Our work is rooted in five guiding ambitions: Growth, Inclusivity, Collaboration, Connectivity, and Optimization. These values shape our programs, partnerships and the way we work together. Candidates who are energized by these aspirations will find a meaningful and supportive home at the High.
ABOUT THE ROLE
The Member Services Representative, Membership, will assist in the High Museum of Art's Call Center in customer service and membership efforts.
WORK SCHEDULE: Work schedule will vary Monday - Friday
WHAT YOU WILL DO:
Membership Sales & Customer Interaction (40%) Promote membership sales through inbound and outbound calls Meet monthly sales goals established by Director Answer member and non-member calls; assist with inquiries and issues Communicate accurate and timely information to members and the public about exhibitions, special events, programs, lectures, films, etc Respond to questions regarding current membership promotions Communication & Product Knowledge (40%)
Learn and maintain proficiency in Tessitura Provide feedback to supervisors on promotions, member concerns, and program effectiveness Stay informed on internal materials (manuals, HIGHLife/HMA Magazine, etc.) as well as daily instructions from supervisors Demonstrate professional courtesy to colleagues and consistently practice proper phone etiquette Administrative (20%)
Maintain appearance and organization of the Member Services Support Line area; ensure brochures and information are current and well stocked Assist supervisor with mailings, ticket orders, and related administrative tasks Coordinate with supervisor to arrange coverage when requesting time off Contribute to a team-oriented customer service environment WHAT WILL WE EXPECT OF YOU:
Ability to recognize customer attitudes and handle customer concerns quickly Ability to adapt quickly to changes in daily routines Ability to work well under pressure Ability to motivate and create enthusiasm Ability to be a team player Education and Experience
2 + Customer service and/or sales experience College degree preferred Bilingual proficiency in Spanish preferred Language Skills
Excellent verbal communication skills Ability to interpret a variety of instructions furnished in written and oral form Mathematical Skills
Ability to compute rates and percentages and to present information in report form, prepare and maintain budget and reconcile inventory. PHYSICAL REQUIREMENTS:
Prolonged periods of sitting at a desk and working on a computer Some standing, walking, bending, frequent use of hands, stooping and light lifting (at least 10 pounds) is needed The noise level in the work environment is usually moderate WHAT YOU CAN EXPECT FROM US:
Health Insurance Life and AD&D Dental Vision Short Term Disability Long Term Disability Flexible Spending Account Employee Assistance Plan 403b (with employer match!) Financial Wellness Program Public Service Loan Forgiveness Program Paid Time Off Paid Holidays (including your birthday!) Discounts and complimentary offers to visit the High Museum, Alliance Theatre and Atlanta Symphony Orchestra. Corporate Urban Sitter membership