Tuba City Regional Health Care Corp.
Hospital Navigator III - Emergency Services
Tuba City Regional Health Care Corp., Tuba City, Arizona, us, 86045
Navajo Preference Employment Act
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview
POSITION SUMMARY
The primary purpose of the position is to greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location.
Hours may be variable as 24-hour coverage, 7 days a week is necessary.
Qualifications
NECESSARY QUALIFICATIONS
Education:
High School diploma or GED
Experience:
Level III : Must have two (2) years of relevant work experience or an association degree.
Certification:
Must have and maintain current Basice Life Support (BLS) certification throughout employment by the American Heart Association or obtain within six months of date of hire.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidence by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:
Must have exceptional customer service skills Able to follow written and oral instructions in English Able to adhere to infection prevention standards, even in high stress situations Ability and willingness to wear personal protective equipment as instructed Positive working relationships with others Possession of high ethical standards and no history of complaints Reliable and dependable; reports to work as scheduled without excessive absences Ability to communicate courteously and effectively with patients, visitors, and staff. Must be personable and display professional competence Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job. Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job. Submission of all required employment-related documents, application, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
This position is very active and requires strength to help lift patients or move objects and patients weighing over 100 pounds. A transporter must have the stamina to be on their feet all day which includes standing, walking, bending, kneeling, stooping, crawling, sitting, talking or hearing, crouching, use of hands to finger, handle, feel, and reach with hands and arms. Must be able to taste and/or smell This position may require long hours and weekend coverage when assigned. Position requires the incumbent to utilize vision requirements: close, distance, peripheral, depth perception, and ability to focus as needed. This position requires the ability to do repetitive motion actions with bilateral feet at times; and, bilateral hands especially in grasping simple/ light; grasping firm/heavy; and, fine dexterity. This position requires the ability to hear alarms on equipment, client calls, instructions from physician/department staff; and, overhead pages over a loudspeaker.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.
Environmental:
May be exposed to infectious disease and extremes in temperature or humidity for a majority of the shift and occasionally to dust, fumes and gases. Noise level of work area is typically moderate.
Responsibilities
ESSENTIAL FUNCTIONS: Cordially greets visitors and patients upon arrival. Conveys an optimistic and positive image of the hospital. Screens all patients and visitors for risk of infectious disease according to defined criteria. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus. Ascertains patients' and or visitors' needs and directs them accordingly. Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Assures facility's standards for customer contact and telephone protocols are met. Monitors the overall appearance of the hospital entrances. Ensures all patients and visitors entering campus and its buildings have a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all are screened for risk of spreading infectious disease prior to entering or obtaining service. Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance. Responds promptly to safety concerns and emergency codes, calling codes independently and immediately when needed. Assists Community Connectors by providing distribution of food, water and other necessary essentials to community members who are in Isolation or quarantine. Assists the Contact Tracing team by performing contact tracing activities for patients testing positive for Covid 19, and conducting negative results calling. Monitor camera in the waiting room and designated areas as needed. Ensure Proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department. Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role. Performs other duties as assigned. Additionally, must be able to achieve competency for two (2) additional duty as approved by senior leader.
In accordance with Navajo Nation and federal law, TCRHCC has implemented an Affirmative Action Plan pursuant to the Navajo Preference in Employment Act. Pursuant to this Plan and corresponding TCRHCC Policy, applicants who meet the necessary qualifications for this position and (1) are enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe will be given preference in hiring and employment for this position, (2) are legally married to enrolled members of the Navajo Nation, Hopi Tribe, or San Juan Southern Paiute Tribe and meet residency requirements will be given secondary preference, and (3) are enrolled members of other federally-recognized American Indian Tribes will be given tertiary preference. Overview
POSITION SUMMARY
The primary purpose of the position is to greet, welcome and assist patients, their families and visitors entering the hospital and create a positive first impression in a professional manner by providing responsive customer service. Incumbent screens patients and visitors for risk of current infectious disease following a defined script. Individuals working in this capacity answer questions, provide information and direct individuals to the appropriate hospital location.
Hours may be variable as 24-hour coverage, 7 days a week is necessary.
Qualifications
NECESSARY QUALIFICATIONS
Education:
High School diploma or GED
Experience:
Level III : Must have two (2) years of relevant work experience or an association degree.
Certification:
Must have and maintain current Basice Life Support (BLS) certification throughout employment by the American Heart Association or obtain within six months of date of hire.
Other Skills and Abilities:
A record of satisfactory performance in all prior and current employment as evidence by positive employment references from previous and current employers. All employment references must address and indicate achievement in each one of the following areas:
Must have exceptional customer service skills Able to follow written and oral instructions in English Able to adhere to infection prevention standards, even in high stress situations Ability and willingness to wear personal protective equipment as instructed Positive working relationships with others Possession of high ethical standards and no history of complaints Reliable and dependable; reports to work as scheduled without excessive absences Ability to communicate courteously and effectively with patients, visitors, and staff. Must be personable and display professional competence Successful completion of and positive results from all background and reference checks, including positive employment references from authorized representatives of past and current employers demonstrating to the satisfaction of TCRHCC a record of satisfactory performance and that the applicant can perform the essential functions of the job. Successful completion of fingerprint clearance requirements, physical examinations, and other screenings indicating that the applicant is qualified to be employed by TCRHCC and demonstrating to the satisfaction of TCRHCC that the applicant can perform the essential functions of the job. Submission of all required employment-related documents, application, resumes, references, and other required information free of false, misleading or incomplete information, as determined by TCRHCC.
MENTAL AND PHYSICAL EFFORT
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Physical:
This position is very active and requires strength to help lift patients or move objects and patients weighing over 100 pounds. A transporter must have the stamina to be on their feet all day which includes standing, walking, bending, kneeling, stooping, crawling, sitting, talking or hearing, crouching, use of hands to finger, handle, feel, and reach with hands and arms. Must be able to taste and/or smell This position may require long hours and weekend coverage when assigned. Position requires the incumbent to utilize vision requirements: close, distance, peripheral, depth perception, and ability to focus as needed. This position requires the ability to do repetitive motion actions with bilateral feet at times; and, bilateral hands especially in grasping simple/ light; grasping firm/heavy; and, fine dexterity. This position requires the ability to hear alarms on equipment, client calls, instructions from physician/department staff; and, overhead pages over a loudspeaker.
Mental:
Incumbent must be able to effectively communicate to the patient what specific information is needed, the reason for requesting such information and be able to ascertain that it is accurate as possible. Must be able to effectively manage high-stress situations, such as urgent or emergent medical needs, while maintaining infection prevention standards. Must have ability to work alone for a prolonged amount of time as well as adapt to shift work and occasionally cope with high levels of stress, make decisions under high pressure, cope with anger/fear/hostility of others in a calm way, manage altercations, concentrate, handle multiple priorities in stressful situation, and demonstrate high degree of patience. Must accept a flexible schedule to meet unit needs.
Environmental:
May be exposed to infectious disease and extremes in temperature or humidity for a majority of the shift and occasionally to dust, fumes and gases. Noise level of work area is typically moderate.
Responsibilities
ESSENTIAL FUNCTIONS: Cordially greets visitors and patients upon arrival. Conveys an optimistic and positive image of the hospital. Screens all patients and visitors for risk of infectious disease according to defined criteria. Directs patients according to their answers to closed-ended questions. Ensures infection prevention efforts are maintained across TCRHCC campus. Ascertains patients' and or visitors' needs and directs them accordingly. Provide assistance to patients and visitors by obtaining wheelchairs, or other services as needed. Assures facility's standards for customer contact and telephone protocols are met. Monitors the overall appearance of the hospital entrances. Ensures all patients and visitors entering campus and its buildings have a valid reason to enter, such as a scheduled appointment or obtaining a necessary service, and that all are screened for risk of spreading infectious disease prior to entering or obtaining service. Collaborates with security to keep front area of the building clear and unobstructed and alerts security to potentially disruptive people in case of fire, disaster, or patient emergency; is aware of the location of the emergency procedure manual, responds using established procedures; alerts appropriate departments such as housekeeping and maintenance. Responds promptly to safety concerns and emergency codes, calling codes independently and immediately when needed. Assists Community Connectors by providing distribution of food, water and other necessary essentials to community members who are in Isolation or quarantine. Assists the Contact Tracing team by performing contact tracing activities for patients testing positive for Covid 19, and conducting negative results calling. Monitor camera in the waiting room and designated areas as needed. Ensure Proper PPE is used at all times while on duty. Face surgical mask is to be worn in all hospital areas. Proper handwashing is required. If water is not available use hand sanitizer. Social distancing will be practiced by department. Proper PPE is used inside assigned Clinics or Units. NIOSH- approved N95 Masks filtering face piece respirator or higher, if available, this includes eye or face shields, gloves, and isolation gowns. Complete all donning and doffing tasks in a safe acceptable method and discard of used PPE accordingly. Complete provided training. Ensure that staff members are following appropriate donning and doffing techniques and have access to necessary PPE for role. Performs other duties as assigned. Additionally, must be able to achieve competency for two (2) additional duty as approved by senior leader.