Maguire Company Inc
Job Summary:
The Assistant Service Manager is responsible for assisting in an efficient and profitable service department. They will assist in operating the department at maximum production, building a loyal clientele, maintaining good employee relations, setting, and obtaining sales and profit objectives and maintaining service records.
Essential Job Duties and Responsibilities:
(Additional duties as assigned)
Management-related: Strive for harmony and teamwork with all other departments. Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Ensure that all necessary elements for a successful team system are promoted by all service personnel. Keep CSI in top 10% of group average and inform all service personnel of standing and ways to improve. Personnel-related:
Train, motivate, counsel, and monitor the performance of all service department staff. Provide technical assistance to employees as needed. Customer- and Department-related
Establish and maintain good working relationships with customers to encourage repeat and referral business. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. Assist in handle all customer complaints. Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend purchases. Ensure that work areas and customer waiting area are kept clean. Account for all documents; ensure that none are missing. Operating Control, Efficiency and Productivity Control, Comeback Reports, Warranty Reports, Telephone Surveys and Monthly Forecasts. Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per service advisor, etc. Maintain CSI in top 10% of group. Required Experience and Education
High School Diploma or General Educational Diploma (GED). One year's dealership experience required. Additional Requirements:
Valid Driver License. Previous Parts Experience Required Skills and Attributes:
Must be a role model and strong leader. Must have strong team management and interpersonal skills. Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information. Ability to prioritize and organize work in a multitasked environment. Excellent verbal and written communication skills. Attention to detail. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work. Ability to work productively in a fast paced, stressful environment. Financial and accounting knowledge. Equipment, Machines and Software Used:
Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK. Physical and Mental Requirements:
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists. Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives Physical Exertion:
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Light exertion can involve sitting, walking and/or standing most of the time. Environmental Conditions:
Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required. Hazards and Safety Precautions:
Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting. Safety Precautions:Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques. Disclaimer:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
The Assistant Service Manager is responsible for assisting in an efficient and profitable service department. They will assist in operating the department at maximum production, building a loyal clientele, maintaining good employee relations, setting, and obtaining sales and profit objectives and maintaining service records.
Essential Job Duties and Responsibilities:
(Additional duties as assigned)
Management-related: Strive for harmony and teamwork with all other departments. Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc. Ensure that all necessary elements for a successful team system are promoted by all service personnel. Keep CSI in top 10% of group average and inform all service personnel of standing and ways to improve. Personnel-related:
Train, motivate, counsel, and monitor the performance of all service department staff. Provide technical assistance to employees as needed. Customer- and Department-related
Establish and maintain good working relationships with customers to encourage repeat and referral business. Establish and maintain good working relationships with vocational and technical schools to enhance personnel recruitment activities. Assist in handle all customer complaints. Quality-check completed jobs. Keep abreast of new equipment and tools available and recommend purchases. Ensure that work areas and customer waiting area are kept clean. Account for all documents; ensure that none are missing. Operating Control, Efficiency and Productivity Control, Comeback Reports, Warranty Reports, Telephone Surveys and Monthly Forecasts. Monitor repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per service advisor, etc. Maintain CSI in top 10% of group. Required Experience and Education
High School Diploma or General Educational Diploma (GED). One year's dealership experience required. Additional Requirements:
Valid Driver License. Previous Parts Experience Required Skills and Attributes:
Must be a role model and strong leader. Must have strong team management and interpersonal skills. Strong interpersonal and communications skills and the ability to understand and handle sensitive and confidential information. Ability to prioritize and organize work in a multitasked environment. Excellent verbal and written communication skills. Attention to detail. Strong organizational skills including the ability to manage multiple tasks and details simultaneously. Strong analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work. Ability to work productively in a fast paced, stressful environment. Financial and accounting knowledge. Equipment, Machines and Software Used:
Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK. Physical and Mental Requirements:
Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, kneel, climb, and perform repetitive motions of the hands and/or wrists. Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift. Will spend time outdoors showing vehicles to prospective customers and to drive vehicles in traffic during test drives Physical Exertion:
Exerts up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull, or otherwise move objects. Light exertion can involve sitting, walking and/or standing most of the time. Environmental Conditions:
Work is performed in a dealership setting (lot, showroom, service department and offices). Occasional weekend and evening hours are required. Hazards and Safety Precautions:
Hazards: Slips, trips and falls, ergonomic injuries, and occasional lifting. Safety Precautions:Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques. Disclaimer:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee(s) occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. The dealership reserves the right to add to or revise an employee's job duties at any time at its sole discretion. This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.