Georgia IT Inc
Technical Business Analyst
Location: Plano, TX (Onsite)
Long term contract
Rate: DOE
Roles and Responsibilities
Work cross-functionally with different teams to troubleshoot customer issues Assist with training and onboarding new customers or products Work with Product Owners to develop and prioritize the backlog and Operations product vision Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities Develop, categorize, and prune internal documentation Notice data trends which need to be surfaced and build/maintain reporting dashboards Monitor team performance and provide advice for any necessary process improvements Think independently to solve difficult operational and technical problems
Experience & Qualifications
4+ years working as a Business Analyst, Operations Analyst, or Product Analyst 10+ years overall IT experience 2+ years providing exceptional customer service, especially with crisis management 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. ' 1+ years technical experience with SQL (Python or R acceptable) Exceptional written and verbal communication skills with the ability to multi-task Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio Ability to use data analysis concepts to analyze product data Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word) Detail and process oriented with focus on continuous improvements to maximize efficiencies Comfortable working as part of a cross-functional team Demonstrated successful experience learning new technologies or overcoming challenges.
Roles and Responsibilities
Work cross-functionally with different teams to troubleshoot customer issues Assist with training and onboarding new customers or products Work with Product Owners to develop and prioritize the backlog and Operations product vision Collaborate with agile teams daily, clarifying details and answering questions about direction or strategy, and actively participate in Scrum events and other planning activities Develop, categorize, and prune internal documentation Notice data trends which need to be surfaced and build/maintain reporting dashboards Monitor team performance and provide advice for any necessary process improvements Think independently to solve difficult operational and technical problems
Experience & Qualifications
4+ years working as a Business Analyst, Operations Analyst, or Product Analyst 10+ years overall IT experience 2+ years providing exceptional customer service, especially with crisis management 2+ years operating in a SaaS environment: you should be familiar with high-level concepts of databases, cloud computing (AWS), software development, security, etc. ' 1+ years technical experience with SQL (Python or R acceptable) Exceptional written and verbal communication skills with the ability to multi-task Experience with Jira, Confluence, and Diagramming software such as Lucid Chart / Visio Ability to use data analysis concepts to analyze product data Strong experience in Microsoft Office Suite (Excel, Word, PowerPoint, Word) Detail and process oriented with focus on continuous improvements to maximize efficiencies Comfortable working as part of a cross-functional team Demonstrated successful experience learning new technologies or overcoming challenges.