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Amerivet Services LLC

Customer Service Representative

Amerivet Services LLC, Plainville, Massachusetts, us, 02762

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Greet clients and pets immediately upon entering. If you are serving another client or on the telephone, acknowledge the client that has entered. Check-in all appointments and notify the appropriate assistant, technician, or doctor of the client's arrival according to the appointment type. Ensure that the reception area & reception desk counters are clean, neat, organized and odor free. Sweep and mop the reception area as needed. Assist the other team members as needed in keeping exam rooms clean, neat, organized, and odor free Check that contact information on medical records is current. Weigh pet when possible and if appropriate, at each hospital visit and record in medical file & computer. Schedule appointments and surgeries. Answer all telephone calls in a friendly and professional manner according to clinic guidelines. Route calls to the proper staff members, answer inquiries about services and or products and provide knowledgeable advice concerning the care and treatment of animals. Refer questions or obtain answers to questions to and from appropriate team members as needed. Record all telephone conversations with clients in the patient medical record. Initiate calls to confirm next day appointments and re-calls to check on prior day's patients assessments. At AmeriVet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.