Fairfax County, VA
Field Operations Support Tech (Network/Telecom Analyst I)
Fairfax County, VA, Virginia Beach, Virginia, us, 23450
Salary :
$65,474.66 - $109,124.29 Annually Location :
VA 22030 (FJ46), VA Job Type:
FT Salary W BN Job Number:
25-01626 Department:
Police Opening Date:
08/30/2025 Closing Date:
9/12/2025 11:59 PM Eastern Pay Grade:
S-23 Posting Type:
Open to General Public
Job Announcement
This position works within the department's Information Technology Division. Under direct supervision, provides end-user technical support at police stations, administrative buildings, and operational sites in support of police field operations. Primary responsibilities include supporting and maintaining technologies such as body-worn cameras, docking stations, interview rooms, fleet systems, and network-connected devices. Also assists with network troubleshooting in coordination with the Department of Information Technology (DIT). Manages system user accounts, including creation, removal, and permission changes. Acts as a technical liaison between field staff, IT, DIT, and external vendors. Provides technical support for special projects and assist other team members as needed. Delivers end-user training and develop clear technical documentation for users and court personnel. Maintains an accurate physical inventory of all assigned equipment and coordinate timely upgrades and replacements. This position plays a critical role in supporting public safety operations by ensuring the reliability and functionality of essential police technology systems. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Performs cable routing and termination, equipment installation and configuration, labeling, and documentation; Provides routine support for network and/or telecommunications functions; Responds to and prioritizes requests from users to provide guidance and assistance; Adds/deletes users; Proposes, develops, and implements documentation and procedures for determining and/or preventing problems; Assists the help desk in problem determination and solution; Sets up, installs, and tests hardware and peripherals at user sites; Installs network operating system and standard programs; Assists in the installation of more complex software and equipment; Provides basic one-on-one training to users; Maintains system records and documentation; Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange; Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications; Maintains an inventory list of agency hardware and software; Provides assistance to other staff as needed. Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network; Some knowledge of communications network management and router configuration; Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems; Understands the PC in a network environment; Understands the network environment and its operation; Ability to install system hardware and software; Ability to plan, schedule, coordinate, and manage studies, special projects and assignments; Ability to evaluate and make recommendations on different applications software packages; Ability to communicate effectively, both orally; and in writing; Ability to assist users in solving systems problems; Ability to translate technical terminology into terms understandable to management and employees; Ability to establish and maintain effective business relationships.
Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.
PREFERRED QUALIFICATIONS: Knowledge and experience in deploying and maintaining a body worn camera program within a law enforcement agency or demonstrated experience working in the public safety sector, including support of law enforcement, fire, EMS, or emergency communications operations. CompTIA Network+ or CompTIA A+ certification is strongly preferred.
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, and credit check to the satisfaction of the employer.
PHYSICAL REQUIREMENTS: Able to use hands, able to sit, able to lift computer parts and various types of hardware to include video cameras and storage devices. Incumbent may be required to lift up to 50 lbs. All duties may be performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview; may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. . EEO/AA/TTY.
#LI-SP1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
03
Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer science Electrical engineering Electronics Network/telecommunications Information technology Other (related field) Other (non-related field) Not applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable". 05
How many years of full-time equivalent network and/or telecommunications experience do you have?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
06
How many years of full-time equivalent experience working with security permissions and/or user management?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
07
How many years of full-time equivalent experience do you have of information technology-related support do you have dealing directly with the end-user?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
08
What Operating Systems have you supported? Check all that apply.
Microsoft Windows 7 Microsoft Windows 8 or 8.1 Microsoft Windows 10 Microsoft Server 2008 Microsoft Server 2012 Microsoft Server 2016 Linux None of the above
09
What Mobile Operating Systems have you supported? Check all that apply.
iOS Android None of the above
10
Do you have any of the following certifications? Please check all that are applicable.
CompTIA Network+ CompTIA A+ certified None of the above
11
How many years of full-time equivalent experience of audio and video capture support do you have?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
12
How many years of full-time equivalent professional-level experience do you have working in or directly with a public safety organization?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
13
Do you have basic project management experience?
Yes No
Required Question
$65,474.66 - $109,124.29 Annually Location :
VA 22030 (FJ46), VA Job Type:
FT Salary W BN Job Number:
25-01626 Department:
Police Opening Date:
08/30/2025 Closing Date:
9/12/2025 11:59 PM Eastern Pay Grade:
S-23 Posting Type:
Open to General Public
Job Announcement
This position works within the department's Information Technology Division. Under direct supervision, provides end-user technical support at police stations, administrative buildings, and operational sites in support of police field operations. Primary responsibilities include supporting and maintaining technologies such as body-worn cameras, docking stations, interview rooms, fleet systems, and network-connected devices. Also assists with network troubleshooting in coordination with the Department of Information Technology (DIT). Manages system user accounts, including creation, removal, and permission changes. Acts as a technical liaison between field staff, IT, DIT, and external vendors. Provides technical support for special projects and assist other team members as needed. Delivers end-user training and develop clear technical documentation for users and court personnel. Maintains an accurate physical inventory of all assigned equipment and coordinate timely upgrades and replacements. This position plays a critical role in supporting public safety operations by ensuring the reliability and functionality of essential police technology systems. Illustrative Duties
(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
Performs cable routing and termination, equipment installation and configuration, labeling, and documentation; Provides routine support for network and/or telecommunications functions; Responds to and prioritizes requests from users to provide guidance and assistance; Adds/deletes users; Proposes, develops, and implements documentation and procedures for determining and/or preventing problems; Assists the help desk in problem determination and solution; Sets up, installs, and tests hardware and peripherals at user sites; Installs network operating system and standard programs; Assists in the installation of more complex software and equipment; Provides basic one-on-one training to users; Maintains system records and documentation; Participates in managing network/telecommunication system upgrades, expansions, and equipment exchange; Reviews new technology and upgrades and makes recommendations on network/telecommunication system modifications; Maintains an inventory list of agency hardware and software; Provides assistance to other staff as needed. Required Knowledge Skills and Abilities
(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
Some knowledge of data and voice communications protocol and industry standards such as internet, intranet, internet security, frame relay, and data network; Some knowledge of communications network management and router configuration; Some knowledge of hardware and software, cabling, power requirements, ancillary equipment, and the like related to network operations and telecommunications systems; Understands the PC in a network environment; Understands the network environment and its operation; Ability to install system hardware and software; Ability to plan, schedule, coordinate, and manage studies, special projects and assignments; Ability to evaluate and make recommendations on different applications software packages; Ability to communicate effectively, both orally; and in writing; Ability to assist users in solving systems problems; Ability to translate technical terminology into terms understandable to management and employees; Ability to establish and maintain effective business relationships.
Employment Standards
MINIMUM QUALIFICATIONS:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to") Possession of an associate degree in computer science, electrical engineering, electronics, or a related field; plus, two years network and/or telecommunications experience; or a bachelor's degree in such fields.
PREFERRED QUALIFICATIONS: Knowledge and experience in deploying and maintaining a body worn camera program within a law enforcement agency or demonstrated experience working in the public safety sector, including support of law enforcement, fire, EMS, or emergency communications operations. CompTIA Network+ or CompTIA A+ certification is strongly preferred.
NECESSARY SPECIAL REQUIREMENTS: The appointee to this position will be required to complete a criminal background check, and credit check to the satisfaction of the employer.
PHYSICAL REQUIREMENTS: Able to use hands, able to sit, able to lift computer parts and various types of hardware to include video cameras and storage devices. Incumbent may be required to lift up to 50 lbs. All duties may be performed with or without reasonable accommodations.
SELECTION PROCEDURE: Panel interview; may include exercise.
Fairfax County is home to a highly diverse population, with a significant number of residents speaking languages other than English at home (including ) We encourage candidates who are bilingual in English and another language to apply for this opportunity. Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or military status in the recruitment, selection, and hiring of its workforce.Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. TTY 703-222-7314. . EEO/AA/TTY.
#LI-SP1 Merit Positions
Fairfax County is proud to offer employees an attractive and comprehensive benefits program, including the following:
Medical/Vision/Dental Insurance Coverage Group Term Life Insurance Long Term Disability LiveWell Program Flexible Spending Programs Paid Leave (annual, sick, parental, volunteer activity, and more!) Paid Holidays Contributory Retirement Plan Deferred Compensation Employee Assistance Program Employees' Child Care Center Continuous Learning Opportunities
NOTE: Fairfax County Government is a qualifying employer under the Public Service Loan Forgiveness program. For more information about the PSLF program:
For additional details please visit the Non-Merit Positions Non-Merit Benefit Eligible: scheduled to work a minimum 1,040 hours and no more than a maximum of 1,560 hours in a calendar year.
Medical/Vision/Dental Insurance Coverage Flexible Spending Program Deferred Compensation
Temporary: scheduled to work a maximum of 900 hours in a calendar year.
No benefits
01
What is the highest level of education that you have completed?
Less than 12th grade High school diploma or GED Some college Associate's degree Bachelor's degree Master's degree Doctorate degree
02
If you answered "Some college" for the highest level of education completed, please indicate the number of quarter or semester hours you have completed towards a degree.
Less than 45 quarter hours 45 to less than 90 quarter hours 90 to less than 135 quarter hours 135 to less than 180 quarter hours 180 or more quarter hours Less than 30 semester hours 30 to less than 60 semester hours 60 to less than 90 semester hours 90 to less than 120 semester hours 120 or more semester hours Not applicable
03
Please indicate the major(s) or minor(s) for your completed degree(s). Check all that apply.
Computer science Electrical engineering Electronics Network/telecommunications Information technology Other (related field) Other (non-related field) Not applicable
04
If you answered "Other (related field)" or "Other (non-related field)" for the previous question, please list all of your majors and minors. If this question does not pertain to you, or you do not have a degree, enter "Not applicable". 05
How many years of full-time equivalent network and/or telecommunications experience do you have?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
06
How many years of full-time equivalent experience working with security permissions and/or user management?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
07
How many years of full-time equivalent experience do you have of information technology-related support do you have dealing directly with the end-user?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
08
What Operating Systems have you supported? Check all that apply.
Microsoft Windows 7 Microsoft Windows 8 or 8.1 Microsoft Windows 10 Microsoft Server 2008 Microsoft Server 2012 Microsoft Server 2016 Linux None of the above
09
What Mobile Operating Systems have you supported? Check all that apply.
iOS Android None of the above
10
Do you have any of the following certifications? Please check all that are applicable.
CompTIA Network+ CompTIA A+ certified None of the above
11
How many years of full-time equivalent experience of audio and video capture support do you have?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
12
How many years of full-time equivalent professional-level experience do you have working in or directly with a public safety organization?
None Less than one year One to less than two years Two to less than three years Three to less than four years Four to less than five years Five or more years
13
Do you have basic project management experience?
Yes No
Required Question