The CAZA Collective
POSITION SUMMARY
We are seeking a reliable and detail-oriented Client Services Specialist to support a high-volume fine jewelry office. This role is ideal for someone who enjoys working in a fast-paced environment and can manage both customer-facing communications and essential back-office functions. The ideal candidate is proactive, accurate, and able to work both independently and collaboratively with the operations team.
In this role, you'll help ensure a smooth client experience by managing inbound calls, accepting packages and repairs, accurately entering returns, and supporting the shipping process. You'll be part of a small but dynamic team where precision, follow-through, and professionalism are critical to success.
ESSENTIAL JOB RESPONSIBILITIES
Responsibilities:
Answer incoming calls and provide courteous, professional service to clients and partners. Greet and buzz in approved visitors and delivery personnel at the front entrance. Accept, log, and open all incoming shipments, repairs, and returned merchandise. Accurately enter returned goods, repair items, and RTVs into the internal tracking system. Support outgoing shipments, including special orders and repairs, ensuring proper labeling and documentation. Communicate clearly with internal departments regarding item status and next steps. Maintain organized documentation of client communications, shipment records, and order updates. Help ensure the cleanliness and orderliness of the shipping/receiving area. Candidate Attributes Include:
High attention to detail and accuracy in data entry and documentation. Comfortable working with proprietary software and internal tracking systems (training provided). Dependable and professional in both written and verbal communication. Strong organizational skills and ability to manage multiple priorities under pressure. Willingness to take initiative and support the team wherever needed. QUALIFICATIONS
Minimum 1-2 years of experience in a customer service, shipping/receiving, or administrative support role (preferably in jewelry, luxury retail, or a product-based company). Experience with inventory, returns, or repair processing a plus. Familiarity with Microsoft Office Suite and general computer systems. Excellent phone etiquette and interpersonal skills. Must be comfortable working in a fast-paced, deadline-driven environment. High School Diploma or GED required. Associate's or Bachelor's Degree
in business administration, operations management, communications, or a related field preferred. WORKING CONDITIONS/ENVIRONMENT Location:
Onsite - Great Neck, NY Schedule:
Monday through Friday, 8:30 AM - 6:00 PM Physical Requirements: Must be able to lift and move boxes up to 25 lbs. and stand for extended periods when handling shipments and deliveries.
COMPENSATION
Salary range: $45,000 - $55,000 annually (depending on experience) Annual performance reviews with potential for growth BENEFITS & PERKS
Paid time off including vacation, holidays, and sick days Monthly healthcare stipend (up to $500/month after 90 days) Supportive, tight-knit team environment Opportunity to gain experience in the fine jewelry and luxury goods industry bout the Company: Our client is an established fine jewelry brand recognized for exceptional craftsmanship and long-standing relationships with retailers across the United States. Their collections feature a range of styles and price points designed to appeal to a diverse customer base, making them a trusted partner to independent jewelers nationwide.
This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.
The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.
In this role, you'll help ensure a smooth client experience by managing inbound calls, accepting packages and repairs, accurately entering returns, and supporting the shipping process. You'll be part of a small but dynamic team where precision, follow-through, and professionalism are critical to success.
ESSENTIAL JOB RESPONSIBILITIES
Responsibilities:
Answer incoming calls and provide courteous, professional service to clients and partners. Greet and buzz in approved visitors and delivery personnel at the front entrance. Accept, log, and open all incoming shipments, repairs, and returned merchandise. Accurately enter returned goods, repair items, and RTVs into the internal tracking system. Support outgoing shipments, including special orders and repairs, ensuring proper labeling and documentation. Communicate clearly with internal departments regarding item status and next steps. Maintain organized documentation of client communications, shipment records, and order updates. Help ensure the cleanliness and orderliness of the shipping/receiving area. Candidate Attributes Include:
High attention to detail and accuracy in data entry and documentation. Comfortable working with proprietary software and internal tracking systems (training provided). Dependable and professional in both written and verbal communication. Strong organizational skills and ability to manage multiple priorities under pressure. Willingness to take initiative and support the team wherever needed. QUALIFICATIONS
Minimum 1-2 years of experience in a customer service, shipping/receiving, or administrative support role (preferably in jewelry, luxury retail, or a product-based company). Experience with inventory, returns, or repair processing a plus. Familiarity with Microsoft Office Suite and general computer systems. Excellent phone etiquette and interpersonal skills. Must be comfortable working in a fast-paced, deadline-driven environment. High School Diploma or GED required. Associate's or Bachelor's Degree
in business administration, operations management, communications, or a related field preferred. WORKING CONDITIONS/ENVIRONMENT Location:
Onsite - Great Neck, NY Schedule:
Monday through Friday, 8:30 AM - 6:00 PM Physical Requirements: Must be able to lift and move boxes up to 25 lbs. and stand for extended periods when handling shipments and deliveries.
COMPENSATION
Salary range: $45,000 - $55,000 annually (depending on experience) Annual performance reviews with potential for growth BENEFITS & PERKS
Paid time off including vacation, holidays, and sick days Monthly healthcare stipend (up to $500/month after 90 days) Supportive, tight-knit team environment Opportunity to gain experience in the fine jewelry and luxury goods industry bout the Company: Our client is an established fine jewelry brand recognized for exceptional craftsmanship and long-standing relationships with retailers across the United States. Their collections feature a range of styles and price points designed to appeal to a diverse customer base, making them a trusted partner to independent jewelers nationwide.
This role requires U.S. work authorization, as it is based in the United States. Please be advised that sponsorship for employment visas is not available through CAZA Collective or our clients.
The CAZA Collective is proud to represent leading organizations across various industries. We celebrate diversity and are committed to fostering an inclusive and equitable hiring process.