Cooper Companies
Job Description
About CooperSurgical:
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com
Job Summary:
The Senior Manager of Technical Services is a strategic and technical leadership role responsible for overseeing all technical support functions within the genomics laboratory. This individual plays a pivotal leadership role in ensuring seamless operation, technical excellence, and continuous improvement of laboratory systems and instrumentation within a high-throughput genomics environment. Working cross-functionally with laboratory operations, R&D, quality assurance, and IT, the Senior Manager of Technical Services will oversee the technical infrastructure required to deliver accurate, timely, and scalable genomic testing services. This role is also accountable for developing and executing strategies to enhance system reliability, drive process innovation, and ensure compliance with regulatory standards (e.g., CLIA, CAP, ISO15189). The ideal candidate is a hands-on leader with deep technical knowledge, operational acumen, and a passion for advancing genomic science through robust technical support.
Responsibilities
Essential Functions & Accountabilities: Oversee the performance, maintenance, and calibration of laboratory instrumentation, including NGS platforms, Hamilton liquid handling systems, PCR instruments, and other critical lab equipment that support high-throughput genomic testing. Oversee the deployment, validation, qualification, and optimization of complex laboratory technologies. Responsible for all aspects of environmental monitoring, including the implementation, maintenance and calibration of the remote temperature monitoring system. Maintain accurate records of maintenance, calibration, validation, and service activities for all critical instruments and systems. Manage vendor relationships, including service contracts, preventative maintenance schedules, and technical support escalation paths. Oversee procurement and implementation of new equipment, ensuring alignment with lab needs and technical requirements. Ensure compliance with regulatory and accreditation requirements (e.g., CLIA, CAP, ISO) through robust documentation, equipment tracking, and audit readiness. Ensure validation and verification activities meet applicable regulatory and quality standards (e.g., CLIA, CAP, ISO 15189). Provide technical support during development and optimization of genomic assays. Serve as a technical subject matter expert (SME) during audits and inspections. Lead investigations into instrument-related deviations or failures, ensuring timely root cause analysis, CAPA implementation, and communication of findings. Serve as a bridge between technical services, lab operations, IT, R&D, and quality teams to ensure cohesive workflow integration and rapid issue resolution. Partner with R&D and laboratory operations to transfer, scale, and validate new methods and workflows into production environments. Collaborate with IT and informatics teams to support integration of laboratory instruments with LIMS and other digital systems. Implement and monitor key performance indicators (KPIs) related to instrument uptime, service response time, and system reliability. Apply Lean, Six Sigma, or other quality improvement methodologies to optimize lab efficiency and reduce variability. Drive technical process improvements through data-driven analysis, root cause investigations, and cross-functional collaboration and proactively identify and mitigate technical risks to minimize disruption to laboratory operations. Lead efforts to evaluate, select, and implement new technologies or instrumentation that enhance lab capabilities and throughput. Lead and develop a high-performing Technical Services team, including engineers, technicians, and scientific support staff. Provide coaching, performance feedback, and professional development to support team growth and technical competency. Foster a culture of accountability, collaboration, and continuous learning. Collaborate with laboratory operations leadership to develop and maintain yearly approved budgets. Travel:
Occasional travel may be needed to collaborate on projects with R&D - approximately 10%.
Qualifications
Qualifications
Knowledge, Skills and Abilities:
Deep understanding of genomic technologies including next-generation sequencing (NGS), PCR/qPCR, microarrays, and sample prep workflows. In-depth knowledge of automated liquid handling platforms, thermal cyclers, sequencers, and related diagnostic equipment. Familiarity with applicable regulatory and accreditation requirements such as CLIA, CAP, FDA, ISO 15189, and GLP/GMP. Expertise in assay validation, equipment qualification (IQ/OQ/PQ), and maintaining validation documentation in regulated environments. Working knowledge of LIMS (Laboratory Information Management Systems), instrument integration, and data tracking/reporting tools. Proven ability to lead, coach, and develop multidisciplinary technical teams in a fast-paced, high-throughput lab setting. Strong analytical skills in diagnosing complex instrumentation or system issues and implementing effective corrective actions. Skilled in leading cross-functional projects for technology implementation, process improvements, or system upgrades. Application of Lean, Six Sigma, or other continuous improvement methodologies to drive efficiency, reduce variability, and enhance quality. Excellent written and verbal communication skills to collaborate across departments, document procedures, and present technical findings to both scientific and non-technical stakeholders. Skilled in managing external service providers, negotiating contracts, and overseeing instrument service agreements. Ability to align technical service operations with long-term business goals and evolving scientific requirements. Comfortable with managing change in a dynamic lab environment with shifting priorities, new technologies, and growth demands. High level of accuracy and thoroughness in documentation, validation activities, and compliance-related tasks. Able to effectively manage multiple initiatives, prioritize competing demands, and allocate resources for maximum impact. Ability to work effectively across departments such as R&D, Operations, Quality, and IT to implement and support scalable lab solutions. Work Environment:
Ability to work in environmental conditions typical in office and/or clinical laboratory environments. Time split between laboratory areas and office or meeting spaces, depending on active projects. May involve extended periods of time working on a computer, performing data analysis, or reviewing reports. Frequent interaction with automated instrumentation, computers, and specialized lab software systems. Occasional after-hours or weekend support may be required to troubleshoot critical instrumentation or oversee time-sensitive validations. Requires use of personal protective equipment (PPE) such as lab coats, gloves, and eye protection when in lab areas. Occasionally lift 13 kilograms Experience:
Minimum of 7 years progressive experience in a genomics, molecular diagnostics, or biotechnology laboratory. Minimum of 3 years in a leadership or management role, preferably overseeing technical support or instrumentation teams in a regulated lab setting. Education:
Bachelor's degree in the Sciences or Engineering
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $120,000 - $150,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
About CooperSurgical:
CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com
Job Summary:
The Senior Manager of Technical Services is a strategic and technical leadership role responsible for overseeing all technical support functions within the genomics laboratory. This individual plays a pivotal leadership role in ensuring seamless operation, technical excellence, and continuous improvement of laboratory systems and instrumentation within a high-throughput genomics environment. Working cross-functionally with laboratory operations, R&D, quality assurance, and IT, the Senior Manager of Technical Services will oversee the technical infrastructure required to deliver accurate, timely, and scalable genomic testing services. This role is also accountable for developing and executing strategies to enhance system reliability, drive process innovation, and ensure compliance with regulatory standards (e.g., CLIA, CAP, ISO15189). The ideal candidate is a hands-on leader with deep technical knowledge, operational acumen, and a passion for advancing genomic science through robust technical support.
Responsibilities
Essential Functions & Accountabilities: Oversee the performance, maintenance, and calibration of laboratory instrumentation, including NGS platforms, Hamilton liquid handling systems, PCR instruments, and other critical lab equipment that support high-throughput genomic testing. Oversee the deployment, validation, qualification, and optimization of complex laboratory technologies. Responsible for all aspects of environmental monitoring, including the implementation, maintenance and calibration of the remote temperature monitoring system. Maintain accurate records of maintenance, calibration, validation, and service activities for all critical instruments and systems. Manage vendor relationships, including service contracts, preventative maintenance schedules, and technical support escalation paths. Oversee procurement and implementation of new equipment, ensuring alignment with lab needs and technical requirements. Ensure compliance with regulatory and accreditation requirements (e.g., CLIA, CAP, ISO) through robust documentation, equipment tracking, and audit readiness. Ensure validation and verification activities meet applicable regulatory and quality standards (e.g., CLIA, CAP, ISO 15189). Provide technical support during development and optimization of genomic assays. Serve as a technical subject matter expert (SME) during audits and inspections. Lead investigations into instrument-related deviations or failures, ensuring timely root cause analysis, CAPA implementation, and communication of findings. Serve as a bridge between technical services, lab operations, IT, R&D, and quality teams to ensure cohesive workflow integration and rapid issue resolution. Partner with R&D and laboratory operations to transfer, scale, and validate new methods and workflows into production environments. Collaborate with IT and informatics teams to support integration of laboratory instruments with LIMS and other digital systems. Implement and monitor key performance indicators (KPIs) related to instrument uptime, service response time, and system reliability. Apply Lean, Six Sigma, or other quality improvement methodologies to optimize lab efficiency and reduce variability. Drive technical process improvements through data-driven analysis, root cause investigations, and cross-functional collaboration and proactively identify and mitigate technical risks to minimize disruption to laboratory operations. Lead efforts to evaluate, select, and implement new technologies or instrumentation that enhance lab capabilities and throughput. Lead and develop a high-performing Technical Services team, including engineers, technicians, and scientific support staff. Provide coaching, performance feedback, and professional development to support team growth and technical competency. Foster a culture of accountability, collaboration, and continuous learning. Collaborate with laboratory operations leadership to develop and maintain yearly approved budgets. Travel:
Occasional travel may be needed to collaborate on projects with R&D - approximately 10%.
Qualifications
Qualifications
Knowledge, Skills and Abilities:
Deep understanding of genomic technologies including next-generation sequencing (NGS), PCR/qPCR, microarrays, and sample prep workflows. In-depth knowledge of automated liquid handling platforms, thermal cyclers, sequencers, and related diagnostic equipment. Familiarity with applicable regulatory and accreditation requirements such as CLIA, CAP, FDA, ISO 15189, and GLP/GMP. Expertise in assay validation, equipment qualification (IQ/OQ/PQ), and maintaining validation documentation in regulated environments. Working knowledge of LIMS (Laboratory Information Management Systems), instrument integration, and data tracking/reporting tools. Proven ability to lead, coach, and develop multidisciplinary technical teams in a fast-paced, high-throughput lab setting. Strong analytical skills in diagnosing complex instrumentation or system issues and implementing effective corrective actions. Skilled in leading cross-functional projects for technology implementation, process improvements, or system upgrades. Application of Lean, Six Sigma, or other continuous improvement methodologies to drive efficiency, reduce variability, and enhance quality. Excellent written and verbal communication skills to collaborate across departments, document procedures, and present technical findings to both scientific and non-technical stakeholders. Skilled in managing external service providers, negotiating contracts, and overseeing instrument service agreements. Ability to align technical service operations with long-term business goals and evolving scientific requirements. Comfortable with managing change in a dynamic lab environment with shifting priorities, new technologies, and growth demands. High level of accuracy and thoroughness in documentation, validation activities, and compliance-related tasks. Able to effectively manage multiple initiatives, prioritize competing demands, and allocate resources for maximum impact. Ability to work effectively across departments such as R&D, Operations, Quality, and IT to implement and support scalable lab solutions. Work Environment:
Ability to work in environmental conditions typical in office and/or clinical laboratory environments. Time split between laboratory areas and office or meeting spaces, depending on active projects. May involve extended periods of time working on a computer, performing data analysis, or reviewing reports. Frequent interaction with automated instrumentation, computers, and specialized lab software systems. Occasional after-hours or weekend support may be required to troubleshoot critical instrumentation or oversee time-sensitive validations. Requires use of personal protective equipment (PPE) such as lab coats, gloves, and eye protection when in lab areas. Occasionally lift 13 kilograms Experience:
Minimum of 7 years progressive experience in a genomics, molecular diagnostics, or biotechnology laboratory. Minimum of 3 years in a leadership or management role, preferably overseeing technical support or instrumentation teams in a regulated lab setting. Education:
Bachelor's degree in the Sciences or Engineering
As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.
To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $120,000 - $150,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.