Sitreps 2 SteerCos
General Manager - Mixed (HVAC, Plumbing, Drains, Sewer)
Sitreps 2 SteerCos, El Cajon, California, United States, 92021
Job Description
Mission Summary
The General Manager (GM) is a critical leadership role responsible for driving operational performance, team
development, and strategic execution within the business unit. This individual oversees day-to-day
operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a
high-performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves
as a brand ambassador and operational steward-upholding the values, standards, and long-term vision of the company.
Compensation: $160-190K base + up to 50% performance bonus + meaningful equity
Essential Duties & Responsibilities • Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and
compliance. • Develop and implement business strategies that promote growth, operational excellence, and financial
health. • Set performance expectations, monitor key metrics, and drive accountability across functional areas. • Provide direct leadership to department heads, supervisors, and support teams. • Foster a culture of continuous improvement through tactical execution of strategic initiatives. • Ensure superior service delivery and customer satisfaction throughout all stages of the client experience. • Represent the brand in high-visibility customer and community engagements. • Make data-informed decisions related to investments in equipment, personnel, and infrastructure. • Maintain open and effective communication with employees and corporate leadership. • Contribute to enterprise-wide planning, forecasting, and performance reviews.
Required Qualifications • Minimum of 10 years of progressive leadership experience in operations, preferably within the home
services, utilities, or construction sectors. • Demonstrated success managing profit and loss (P&L) with strong financial discipline. • Proven effectiveness in matrixed or multi-site environments. • Track record of building and developing high-performing teams through mentorship and coaching. • Strong interpersonal and communication skills with the ability to influence and lead at all levels of the
organization. • Advanced planning, organizational, and analytical capabilities. • Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Preferred Education & Experience • Bachelor's degree required; Master's degree in Business Administration, Operations Management, or a
related discipline preferred. • Minimum 15 years of combined experience across operations leadership, human capital management, and
process optimization. • Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.
Core Competencies • Strategic Thinking: Envisions long-term objectives and maps out tactical pathways to achieve them. • Decision-Making: Exercises sound judgment under pressure, with a commitment to ethical outcomes. • People Leadership: Builds, motivates, and retains top talent; cultivates an environment of ownership and
trust. • Communication: Communicates with clarity and purpose across all audiences; practices active listening. • Change Leadership: Effectively leads change, inspires alignment, and sustains momentum through
uncertainty. • Business Acumen: Understands and leverages financial, operational, and market drivers for sustainable
success. • Integrity: Upholds the highest standards of conduct, accountability, and ethical leadership.
The General Manager (GM) is a critical leadership role responsible for driving operational performance, team
development, and strategic execution within the business unit. This individual oversees day-to-day
operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a
high-performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves
as a brand ambassador and operational steward-upholding the values, standards, and long-term vision of the company.
Compensation: $160-190K base + up to 50% performance bonus + meaningful equity
Essential Duties & Responsibilities • Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and
compliance. • Develop and implement business strategies that promote growth, operational excellence, and financial
health. • Set performance expectations, monitor key metrics, and drive accountability across functional areas. • Provide direct leadership to department heads, supervisors, and support teams. • Foster a culture of continuous improvement through tactical execution of strategic initiatives. • Ensure superior service delivery and customer satisfaction throughout all stages of the client experience. • Represent the brand in high-visibility customer and community engagements. • Make data-informed decisions related to investments in equipment, personnel, and infrastructure. • Maintain open and effective communication with employees and corporate leadership. • Contribute to enterprise-wide planning, forecasting, and performance reviews.
Required Qualifications • Minimum of 10 years of progressive leadership experience in operations, preferably within the home
services, utilities, or construction sectors. • Demonstrated success managing profit and loss (P&L) with strong financial discipline. • Proven effectiveness in matrixed or multi-site environments. • Track record of building and developing high-performing teams through mentorship and coaching. • Strong interpersonal and communication skills with the ability to influence and lead at all levels of the
organization. • Advanced planning, organizational, and analytical capabilities. • Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.
Preferred Education & Experience • Bachelor's degree required; Master's degree in Business Administration, Operations Management, or a
related discipline preferred. • Minimum 15 years of combined experience across operations leadership, human capital management, and
process optimization. • Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.
Core Competencies • Strategic Thinking: Envisions long-term objectives and maps out tactical pathways to achieve them. • Decision-Making: Exercises sound judgment under pressure, with a commitment to ethical outcomes. • People Leadership: Builds, motivates, and retains top talent; cultivates an environment of ownership and
trust. • Communication: Communicates with clarity and purpose across all audiences; practices active listening. • Change Leadership: Effectively leads change, inspires alignment, and sustains momentum through
uncertainty. • Business Acumen: Understands and leverages financial, operational, and market drivers for sustainable
success. • Integrity: Upholds the highest standards of conduct, accountability, and ethical leadership.