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Direct Hire IT Exeter, New Hampshire
Location: Exeter, New Hampshire Type: Direct Hire IT Job #20287 We're looking for an IT Support Team Lead to guide a skilled helpdesk team, deliver hands-on technical expertise, and keep our IT operations running smoothly. You'll oversee day-to-day support, tackle complex issues, and ensure outstanding service for our users.
What You'll Do: Lead, coach, and mentor helpdesk staff while monitoring KPIs and SLAs Troubleshoot and resolve issues with Windows and macOS, hardware, email systems, printers, and peripherals Manage incidents and requests via the helpdesk ticketing system Provide tier-3 support for servers, networks, and specialized software Diagnose and resolve network issues (TCP/IP, DNS, DHCP, VPN, Active Directory, remote desktop services) Oversee device setup, configuration, inventory, and security updates Collaborate with security teams on malware prevention, patching, and access control Train team members and maintain a strong knowledge base What You Bring: 4+ years in IT support/helpdesk (2+ years in leadership) Broad technical expertise across Office 365, Azure, networking, cloud services, and hardware Experience with Active Directory, Exchange, virtualization (VMware, Hyper-V), and MDM Strong troubleshooting, communication, and customer service skills Preferred certifications: CompTIA A+, Network+, ITIL Foundation, MCSA
Location: Exeter, New Hampshire Type: Direct Hire IT Job #20287 We're looking for an IT Support Team Lead to guide a skilled helpdesk team, deliver hands-on technical expertise, and keep our IT operations running smoothly. You'll oversee day-to-day support, tackle complex issues, and ensure outstanding service for our users.
What You'll Do: Lead, coach, and mentor helpdesk staff while monitoring KPIs and SLAs Troubleshoot and resolve issues with Windows and macOS, hardware, email systems, printers, and peripherals Manage incidents and requests via the helpdesk ticketing system Provide tier-3 support for servers, networks, and specialized software Diagnose and resolve network issues (TCP/IP, DNS, DHCP, VPN, Active Directory, remote desktop services) Oversee device setup, configuration, inventory, and security updates Collaborate with security teams on malware prevention, patching, and access control Train team members and maintain a strong knowledge base What You Bring: 4+ years in IT support/helpdesk (2+ years in leadership) Broad technical expertise across Office 365, Azure, networking, cloud services, and hardware Experience with Active Directory, Exchange, virtualization (VMware, Hyper-V), and MDM Strong troubleshooting, communication, and customer service skills Preferred certifications: CompTIA A+, Network+, ITIL Foundation, MCSA