Hearst
Job Description
Credit Services Representative
Join the Team That Keeps the Business Running Smoothly !
About the Role If you love solving puzzles, thrive in fast-paced environments, and take pride in turning complex problems into smooth processes-this role is for you. As a
Credit Services Representative
at Hearst Newspapers, you'll be a key player in managing over 1,500 accounts across our diverse media network. Your expertise in reconciliation, customer communication, and account management directly supports our mission to serve communities with trusted journalism and dynamic advertising solutions.
Why You'll Love Working Here Impact at Scale : You'll work across all business units, helping sales teams and customers resolve issues quickly and accurately. Supportive Culture : Join a tight-knit department where team collaboration and mutual respect fuel our success. Room to Grow : At Hearst, your attention to detail, process mindset, and results-driven focus won't just be appreciated-they'll open doors. What You'll Do
Reconcile large volumes of accounts, including disputes, short payments, and unapplied cash balances. Manage high-volume inbound and outbound communication with customers and sales teams. Secure timely payments and commitments through proactive account follow-ups. Place accounts on credit hold when necessary and work cross-functionally to resolve payment issues. Document activity thoroughly in the system to ensure clear communication and compliance. Provide training and support to other team members when needed. Lead monthly reviews and assist in preparing accounts for collection escalations. Process and apply payments while partnering with AR for remittance accuracy. Serve as the key liaison to sales teams, helping maintain account health and resolve escalations. What You Bring
3-5 years of in-house credit and collections or accounts receivable experience in a high-volume B2B environment. Thrives in fast-paced, deadline-driven environments, with the ability to multitask effectively, meet daily order deadlines, and operate as a proactive, self-motivated team player. Proven communication and collaboration skills, with experience working closely in a team and sharing responsibilities. Partnering cross-functionally with Sales, Accounts Receivable, and other departments, while maintaining professional customer interactions via phone and email. Proven ability to manage a portfolio of 1,000+ active accounts, including resolving credit holds, performing account reconciliations, and addressing unapplied cash, short payments, and disputed invoices. Excellent problem-solving and research skills, with a process-driven mindset and the ability to work independently to resolve complex account discrepancies. Our Benefits: Supporting You Personally & Professionally
At Hearst Newspapers, we believe in supporting the whole employee-from career development to personal wellbeing. As a Credit Services Representative, you'll have access to our industry-leading benefits package, including:
Physical Wellbeing : Comprehensive
Medical, Dental, and Vision
coverage for you and your family Financial Future : Competitive
401(k) retirement plan with employer match Generous Paid Time Off : Take the time you need with
vacation, holidays, and personal days Family Support : Paid
parental leave
and
monthly child & dependent care reimbursement Emotional Wellness : Access to mental health resources and support services Inclusive Health Benefits : LGBTQ+ affirming healthcare,
fertility coverage ,
menopause support , and more Pet-Friendly Perks :
Pet wellness reimbursement
and
Rover credits
for your furry family members
We're committed to creating a workplace that values innovation, collaboration, and care-for both our communities and our people.
Be a Backbone of Our Business Credit may happen behind the scenes, but your work will be front and center in keeping our operations running smoothly. If you're ready to bring rigor, relationships, and results to your next role -
apply now and become a vital part of Hearst's mission-driven media network .
About Hearst Newspapers:
With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories-growing newsrooms, diversifying tools, evolving platforms-to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be a part of something bigger-Your Headline Awaits
Recognizing the diverse needs of our candidates, if you are interested in applying for employment and need assistance or an accommodation to use our website or regarding the application process, please contact us by email at hnpemployment@hearst.com. Please do not use this email address to inquire about the status of applications. We will only respond to inquiries concerning requests for a reasonable accommodation through this email address.
#LI-SB5 #LI-Hybrid
Credit Services Representative
Join the Team That Keeps the Business Running Smoothly !
About the Role If you love solving puzzles, thrive in fast-paced environments, and take pride in turning complex problems into smooth processes-this role is for you. As a
Credit Services Representative
at Hearst Newspapers, you'll be a key player in managing over 1,500 accounts across our diverse media network. Your expertise in reconciliation, customer communication, and account management directly supports our mission to serve communities with trusted journalism and dynamic advertising solutions.
Why You'll Love Working Here Impact at Scale : You'll work across all business units, helping sales teams and customers resolve issues quickly and accurately. Supportive Culture : Join a tight-knit department where team collaboration and mutual respect fuel our success. Room to Grow : At Hearst, your attention to detail, process mindset, and results-driven focus won't just be appreciated-they'll open doors. What You'll Do
Reconcile large volumes of accounts, including disputes, short payments, and unapplied cash balances. Manage high-volume inbound and outbound communication with customers and sales teams. Secure timely payments and commitments through proactive account follow-ups. Place accounts on credit hold when necessary and work cross-functionally to resolve payment issues. Document activity thoroughly in the system to ensure clear communication and compliance. Provide training and support to other team members when needed. Lead monthly reviews and assist in preparing accounts for collection escalations. Process and apply payments while partnering with AR for remittance accuracy. Serve as the key liaison to sales teams, helping maintain account health and resolve escalations. What You Bring
3-5 years of in-house credit and collections or accounts receivable experience in a high-volume B2B environment. Thrives in fast-paced, deadline-driven environments, with the ability to multitask effectively, meet daily order deadlines, and operate as a proactive, self-motivated team player. Proven communication and collaboration skills, with experience working closely in a team and sharing responsibilities. Partnering cross-functionally with Sales, Accounts Receivable, and other departments, while maintaining professional customer interactions via phone and email. Proven ability to manage a portfolio of 1,000+ active accounts, including resolving credit holds, performing account reconciliations, and addressing unapplied cash, short payments, and disputed invoices. Excellent problem-solving and research skills, with a process-driven mindset and the ability to work independently to resolve complex account discrepancies. Our Benefits: Supporting You Personally & Professionally
At Hearst Newspapers, we believe in supporting the whole employee-from career development to personal wellbeing. As a Credit Services Representative, you'll have access to our industry-leading benefits package, including:
Physical Wellbeing : Comprehensive
Medical, Dental, and Vision
coverage for you and your family Financial Future : Competitive
401(k) retirement plan with employer match Generous Paid Time Off : Take the time you need with
vacation, holidays, and personal days Family Support : Paid
parental leave
and
monthly child & dependent care reimbursement Emotional Wellness : Access to mental health resources and support services Inclusive Health Benefits : LGBTQ+ affirming healthcare,
fertility coverage ,
menopause support , and more Pet-Friendly Perks :
Pet wellness reimbursement
and
Rover credits
for your furry family members
We're committed to creating a workplace that values innovation, collaboration, and care-for both our communities and our people.
Be a Backbone of Our Business Credit may happen behind the scenes, but your work will be front and center in keeping our operations running smoothly. If you're ready to bring rigor, relationships, and results to your next role -
apply now and become a vital part of Hearst's mission-driven media network .
About Hearst Newspapers:
With 2,500 employees across the nation, HNP represents a network of 24 daily and 52 weekly publications, including the San Francisco Chronicle, Houston Chronicle, San Antonio Express-News and Albany Times Union, several top digital-only news and lifestyle sites, marketing services businesses, and entertainment businesses such as King Features Syndicate. At HNP, we are investing in new and innovative ways to tell stories-growing newsrooms, diversifying tools, evolving platforms-to support the millions of people who trust us each month to help them make decisions, take action and be inspired.
Be a part of something bigger-Your Headline Awaits
Recognizing the diverse needs of our candidates, if you are interested in applying for employment and need assistance or an accommodation to use our website or regarding the application process, please contact us by email at hnpemployment@hearst.com. Please do not use this email address to inquire about the status of applications. We will only respond to inquiries concerning requests for a reasonable accommodation through this email address.
#LI-SB5 #LI-Hybrid