BERKLEY TECHNOLOGY SERVICES is hiring: Business Analyst in Chicago

Company Details Berkley Professional was founded in October 2008 as an operating unit of W. R. Berkley Corporation , one of the nation’s premier commercial property casualty insurance providers. It was established by a team of management liability professionals with over fifty years of combined experience in insurance and financial services. Backed by strong financial resources, Berkley Professional offers innovative capacity, underwriting expertise, claims handling, and extensive relationships with insureds and brokers in the management liability marketplace. Since inception, Berkley Professional has experienced steady growth, exceeding the expectations of our business partners. We provide tailored coverage solutions with fairness, responsibility, and excellent claims service. The company continues to expand its product offerings and geographic reach to better serve the evolving management liability market, including a dedicated Financial Institutions team and a group of Transactional Liability underwriters. Responsibilities Berkley Professional Liability is seeking a Business Analyst to join our team in Chicago, IL, on a hybrid work schedule. This role acts as a partner between IT and business teams, providing support related to business analysis, data analysis, quality assurance testing, and help desk functions. The Business Analyst will review, analyze, and evaluate user requests, coordinate and monitor these requests to ensure successful resolution. Key responsibilities include eliciting and documenting business requirements, creating test plans, performing quality assurance testing, and providing training for implemented solutions. Collaborate with business users to understand their needs and identify inefficiencies and areas for improvement. Identify opportunities for process improvements and contribute to ongoing optimization efforts. Create user stories and document business requirements, processes, and solutions. Work closely with developers to ensure understanding and proper implementation of requirements and user stories. Develop and execute test plans to verify functional delivery of applications. Participate in testing and validation of system changes to ensure they meet business needs. Troubleshoot and resolve issues reported by end users. Provide training and support to end users. Qualifications Bachelor's degree. Five or more years of relevant IT experience. Ability to gather and create detailed requirements. Excellent communication skills, both oral and written. Strong experience with Microsoft SQL Server querying databases. Detail-oriented with strong analytical, problem-solving, and critical thinking skills. Self-motivated learner capable of working independently. Ability to work both independently and as part of a team. Ownership mindset with the ability to assess urgency and respond appropriately. Strong organizational skills. Willingness to travel occasionally to meet with end users. Additional Company Details The company is an equal employment opportunity employer. We do not accept unsolicited resumes from external recruiting agencies or firms. Compensation and Benefits Base Salary Range: $60,000 - $118,000 Eligible for annual discretionary bonus Benefits include health, dental, vision, life, disability, wellness programs, paid time off, 401(k), and profit-sharing plans. Salary will be determined based on role scope, candidate skills and experience, and other employment conditions. Sponsorship Details Sponsorship is not offered for this role. #J-18808-Ljbffr