Illinois Housing Development Authority is hiring: Business Systems Analyst Lead

Join to apply for the Business Systems Analyst Lead role at Illinois Housing Development Authority Continue with Google Continue with Google 2 weeks ago Be among the first 25 applicants Join to apply for the Business Systems Analyst Lead role at Illinois Housing Development Authority Illinois Housing Development Authority provided pay range This range is provided by Illinois Housing Development Authority. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $81,117.41/yr - $101,396.76/yr Position Title: Business Systems Analyst Lead Department: Information Technology Join our Team! At IHDA we strive to create and maintain a work environment that promotes diversity, recognition and inclusion. IHDA is committed to hiring and investing in individuals of diverse talents and backgrounds to ensure a range of perspectives and experiences inform and guide our work of financing affordable housing in the state of Illinois. Who we are: The Illinois Housing Development Authority (IHDA) is one of the Nations preeminent Housing Finance Agencies and one of the States ten largest financial institutions. Our mission is to finance the creation and preservation of affordable housing across the state. IHDA oversees more than 20 federal and state programs on behalf of the state of Illinois and serves as one of the states primary resources for housing policy and program administration. For over 50 years, IHDA has led the state in financing and supporting affordable housing. Summary: The Business Systems Analyst Leads role is to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This position assists in development or modification of business procedures and identifying and coordinating solutions to application errors. Responsible for independently creating solutions to system problems, looking beyond the obvious solutions and considering how the solution impacts other variables. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. Essential Functions: Work with IT groups, business partners and vendors to design and implement system support solutions. Facilitate communication with business application owners. Gain understanding in as-is system functionality and best practices to establish goals and correctly diagnose technology and process issues. Collaborate in the planning, design, development, and deployment of new applications, as well as enhancements to existing applications. Partner with IT groups, such as Application Development, Infrastructure and Operations, Security, and Service Desk to plan and align on timeline and resources involved in maintenance and support tickets. Gather and document the necessary information on requirements and systems operations to assist in the development or modification of a system. Create and maintain system documentation based on support and maintenance changes for future troubleshooting and planning of support procedures. Monitor reported systems problems, assess and troubleshoot issues, generate reports based on the findings, complete with probable causes, and identify appropriate actions or solutions to resolve systems issues. Coordinate new functionality review, planning, kickoff and user acceptance testing (UAT) for application updates/releases. Monitor and coordinate enterprise application releases to ensure applications are current to support requirements with vendor partners. Assist users with development of testing plans for applications under development or maintenance. Provide Level 2 and 3 support and identify solutions that can be implemented by our ServiceDesk team. Identify trends in support of applications and provide recommendations for system changes, adjustments in training and/or gaps in processes. Document and maintain product and process guides , and systems standards and procedures. Ensure documentation is kept current, especially after significant changes to the systems. Provide weekly, monthly and as required status reports on the progress of all projects and maintenance. Provide support, mentoring and guidance on the overall efforts of all Business Systems Analysts within the team. Ensure compatibility and interoperability of in-house computing systems. Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support. Conduct research on software and hardware products to justify recommendations and to support purchasing efforts. Provide suggestions for areas of opportunity to reduce ticket inflow and improve turnaround time on support issues. Improve the quality of our products and services to internal and external customers. Proactively find areas of opportunity to reduce technical debt and increase the quality of our products. Education and Experience Requirements: College diploma or university degree in business administration, management information systems, computer science or information technology preferred. 7-10 years of experience as a Business Systems Analyst or related role. Working knowledge of loan origination and servicing systems or financial accounting systems is a plus. Strong prioritization, organizational, time management, and communication (oral and written) skills. Proficiency with Microsoft Word and Excel. SQL and Azure experience a plus. Highly self-motivated and directed. Able to work independently, meet time-sensitive deadlines, and escalate issues and risks. Excellent analytical, troubleshooting, and creative problem-solving skills. Excellent listening and interpersonal skills. Keen attention to detail. Ability to communicate ideas in both technical and user-friendly language. Ability to effectively prioritize and execute tasks. Strong customer service orientation. Experience working in a team-oriented, collaborative environment. Physical Requirements : Alternating between sitting, standing, and walking. Ascending and descending stairs. Crouching and stooping. Pushing and pulling. Reaching overhead or below. Repetitive tasks movements (filing, keyboarding, copying). Lifting, carrying, and moving objects of up to 10 -15 pounds. What We Offer: Paid time off, plus paid holidays Currently in a hybrid work arrangement, but candidates must reside in Illinois at time of hire. Medical/dental/vision/life insurance plans Short/long term disability Tuition reimbursement Flex spending 401K plan immediate vesting IHDA employees may be eligible for federal loan forgiveness programs. Salary: $69,487 -$86,859 Must be a resident of Illinois or willing to relocate. Flexible scheduling is available, upon completion of a six-month probationary period. To apply, submit resume to: EOE Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Referrals increase your chances of interviewing at Illinois Housing Development Authority by 2x Get notified about new Lead Business System Analyst jobs in Chicago, IL . 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