Call Center Manager Job at Insight Global in Palo Alto

Get AI-powered advice on this job and more exclusive features. This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $60.00/hr - $64.44/hr Position : Call Center Manager Duration : 6-month contract Pay Rate: $60.00-64.44/hr Shift : Rotational through the following shifts and minimum 1 weekend Swing 10:00 AM-6:30 PM Days 6:00 AM-2:30 PM Nights 10:00 PM-6:30 AM Required Skills & Experience - 5 years of management experience - Call Center Experience - High school diploma or GED equivalent. - Emergency Protocols: Understand emergency response protocols, including procedures for police, fire, medical emergencies, and other critical incidents. - Communication Systems: Familiarity with radio systems, computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centers. Nice to Have Skills & Experience • Bachelor’s Degree from an accredited college/university • Familiarity with radio systems: computer-aided dispatch (CAD) software, and other communication tools used in emergency dispatch centers Job Description This leadership role oversees the planning, development, and coordination of staff and operations within the Facilities Call Center. Reporting to the Senior Manager or designated shift commander, the manager collaborates with various business units to ensure high-quality customer service and operational efficiency. Responsibilities include supervising staff, making personnel decisions, managing training and performance evaluations, and participating in on-call leadership rotations. The role requires occasional travel to other sites across the Bay Area and may involve weekend or after-hours work, especially during emergencies or special events. Responsibilities include: -Leading daily huddles and managing a team of service agents. -Ensuring high-quality customer service for internal stakeholders. -Coordinating with IT and other departments to optimize call center systems. -Managing hiring, training, performance evaluations, and disciplinary actions. -Overseeing budgets, contracts, and financial audits. -Driving process improvements and implementing quality assurance programs. -Acting as a liaison between departments to support continuous improvement. -Analyzing performance data to enhance service delivery and patient satisfaction. -Participating in council meetings and promoting a patient-centered approach. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law . Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Administrative Industries Hospitals and Health Care Referrals increase your chances of interviewing at Insight Global by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for “Call Center Manager” roles. Call Center Manager(Salary: $60,000-$70,000) San Jose, CA $60,000.00-$70,000.00 1 week ago Customer Solutions Supervisor - Airport Integrated Operations Center (AIOC) - SFO (1306) - 158816 San Francisco, CA $99,840.00-$121,316.00 1 day ago Pleasanton, CA $80,000.00-$100,000.00 1 month ago Pleasanton, CA $110,000.00-$140,000.00 1 week ago San Jose, CA $107,930.00-$167,292.00 1 month ago San Jose, CA $71,200.00-$127,200.00 1 week ago HR Service Center Customer Service Manager Foster City, CA $148,000.00-$165,000.00 1 week ago Full-Time Customer Experience Coordinator Customer Relations Manager - Menlo Park, CA Mountain View, CA $95,000.00-$105,000.00 1 day ago Senior Executive and Internal Communications Manager, Global Customer Services CUSTOMER SERVICE MANAGER (ROUTE MANAGER) FREMONT, CA Fremont, CA $75,000.00-$85,000.00 1 week ago Hayward, CA $60,000.00-$80,000.00 1 month ago Principal, Customer Engagement Manager (Lighthouse) Mountain View, CA $26.44-$33.65 1 week ago San Jose, CA $65,640.00-$109,200.00 1 week ago Operations Manager, Air/Scribe Note Quality Mountain View, CA $80,000.00-$120,000.00 2 months ago Senior Manager, Revenue Operations – Digital Health Mountain View, CA $165,000.00-$210,000.00 1 day ago San Francisco Bay Area $154,000.00-$210,000.00 7 hours ago Senior Operations Manager (Mon-Fri 8:30am-5:00pm) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr