Call Center Manager Job at Integrity Home Exteriors in Toledo

Call Center Manager – Lead a dynamic team of sales-driven call center representatives who specialize in delivering exceptional customer experiences through outstanding service, precise assessment of service eligibility, accurate appointment scheduling, and thorough appointment confirmations.

About Us:

Founded in 2000, Integrity Home Exteriors is a leading provider of high-quality roofing, windows, insulation, siding, and more across Northwest Ohio and Southeast Michigan. We're a growing company built on craftsmanship, customer satisfaction, and strong values. At Integrity, our call center team is often the first voice our customers hear, thus setting the tone for the exceptional customer experience we deliver.

Why Join Us?

If you’re an experienced leader who thrives on coaching teams and hitting performance goals, this is your chance to take ownership of a department that directly impacts the company’s growth. You’ll play a key role in shaping team culture, driving results, and elevating the customer experience in a supportive, motivating, and sales-oriented environment.

Our Core Values:

• Family: We treat everyone like family—from our dedicated staff to our loyal clients. We’re all in this together!
  
• Integrity: We prioritize honesty and integrity, always doing what’s right, even when no one is watching.
  
• Pursuit of Elite: "Good enough" isn’t part of our vocabulary. We strive to exceed standards with fair pricing, lifetime warranties, and other top benefits.
  
• Serving Others: We take pride in our work and treat everyone with the utmost respect and gratitude.
  

Recent Awards:

• Better Business Bureau Torch Award for Ethics 2024
  
• Top Workplaces USA 2024
  
• Top Workplaces USA 2023
  
• A+ Better Business Bureau Rating
  

Weekly Schedule:

Monday - Friday: 8am - 5pm

No weekends

Daily Tasks:

• Lead and coach a sales-oriented team of 8–10 local and remote call center reps focused on appointment setting, confirmations, and both inbound/outbound calls
  
• Conduct daily team huddles and bi-weekly 1:1 coaching sessions
  
• Collaborate with upper management to hit growth and performance targets
  
• Foster a positive, high-energy, sales-driven team culture
  
• Streamline processes to improve speed-to-lead and overall efficiency
  
• Become an expert in our call scripts and ensure consistent use
  
• Monitor and report on team KPIs and metrics daily
  
• Unlock the potential and maximize the efficiency of each member of the call center team
  

Job Type:

Full-time

Pay Range:

$58,000.00 - $63,000.00 per year (Base salary is negotiable and there will be opportunities to gain supplemental commission. This will be further explained during the interview process.)

Supplemental pay types:

Team KPI Based Commission Pay

Sales Closing Experience

Excellent Communication Skills

Call Center Team and/or Call Oriented Sales Team Experience

Process Implementation Experience

Daily Team KPI Reporting Experience

Appointment Setting Experience

Appointment Confirmation Experience

CRM Management and Reporting Experience

401(k) matching

Dental insurance

Employee discount

Health insurance

Vision Insurance

Health Savings Account option

Paid time off

Weekly Pay