Job Description
C+A Global is seeking a knowledgeable and dedicated Customer Service/ Call center representative to join our team. The ideal candidate will be a product expect, providing frontline technical and customer service support. This is a great opportunity to learn about our merchandise and assist customers.
Main Essential Duties and Functions of Job Position (but not limited to):
· Handle inbound communications (phones, email, chat, messenger) to address consumer questions and resolve issues promptly and professionally.
· Troubleshoot product issues and manage warranty claims and RA processes.
· Identify opportunities to generate additional revenue through up-selling and marketing promotions.
· Utilize multiple software platforms, including Navision for order entry and ZenDesk for customer support, to document orders and consumer interactions.
· Organize and maintain all required records and documentation according to internal processes and procedures.
· Collaborate with shipping and production departments to ensure timely and efficient shipping or products.
· Assist the Customer service manager with written documentation, response generation, and other knowledge- based materials as requested.
· Maintain a professional demeanor during all interactions with customers and co-workers.
· Provide suggestions for departmental improvement.
Minimum Qualifications:
· Prior customer service experience, preferably in a call center environment
· Professional communication skills, both written and verbal
· Ability to learn and retain technical product information
· Ability to remain calm to excel in fast-paced environments
· Highly organized with good follow-through
· Proficient in MS Word, Excel, and Outlook
Physical Requirements:
- Must be able to lift up to 20lbs, sit for extended periods, navigate stairs, and engage in activites that involve reaching, twisting, bending, stretching, climbing, walking and/or running.
Requirements:
· Must be 18 years or older and eligible to work in the US
· Must be able to read, write, and speak English
· Must pass a background check
What We Offer!
- Healthcare Benefits (Health, Vision, Dental)
- HSA dollar-for-dollar match
- 10-15 Paid Holidays Off
- Short/Long Term Disability
- Life Insurance
- 401K
- Great Employee Discounts
Great opportunity to work for a growing and exciting company!
CA Global is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
All applicants are subject to a background screening.