Call Center Team Member Job at Cayuga Health, A Member of Centralus Health in To

Overview

Join Cayuga Health as a Call Center Team Member. This is a non-clinical role; no medical experience is required. Onsite training will be provided during the first 2 weeks in Ithaca, NY. The Call Center Team Member is the first point of patient contact and should demonstrate excellent customer service skills and phone etiquette.

Responsibilities

• Maintain professionalism while answering calls and addressing questions from the community regarding primary care needs and COVID testing.
• Comfort talking with patients on the phone and navigating the registration website and EMR simultaneously.
• Provide patient results and messages from providers, with proper transfers to the clinical team as necessary.
• Escalate calls to the management team as necessary.
• Outbound calling to patients and offices to provide continuity of care.
• Think critically; type quickly and accurately; and navigate multiple screens and computer systems.
• Other duties as assigned.

Qualifications

• Education: High School Diploma or GED.
• Experience: Comfortable multitasking; Medent or Epic experience preferred; customer service experience and call center experience preferred.
• Licensure: None required.
• Physical requirements: Must be able to remain in a stationary position 50% or more of the time; must be able to exchange accurate information; may occasionally need to move light objects up to 20 pounds.

Additional Information

Cayuga Health System will not sponsor employment authorization for this position. For accommodations, contact Cayuga Health System at hr@cayugamed.org.

Commitment to Diversity, Equity & Inclusion

Cayuga Health System is committed to diversity, equity, and inclusion, striving to treat all people with dignity and to overcome biases and systemic barriers that affect healthcare access and outcomes. We welcome a diverse range of employees.