Contact Discovery Services LLC is hiring: IT Support Specialist in Washington

IT Support Specialist Contact Discovery Services - Washington, DC Location: Onsite with remote capabilities - Washington, DC Start Date: Negotiable Are you an experienced IT professional looking for a new challenge? Join our dynamic team at Contact Discovery Services as an IT Support Specialist. We are seeking a talented individual with a passion for technology, a strong technical background, and excellent problem-solving skills. This is a fantastic opportunity to work in a collaborative environment and contribute to the growth and success of our company. This is a hybrid role and will require presence in the Washington DC office. The qualified candidate should be a self-starter with strong communication skills, highly motivated, and reliable. Responsibilities: Triage, manage, and escalate issues via internal IT ticketing systems. Provide technical support and troubleshooting for hardware, software, network, and user issues, including onboarding/offboarding of employees and contractors. Install, configure, and maintain computer systems and software applications. Assist with monitoring and maintaining computer networks, including servers, routers, switches, and firewalls. Collaborate with cross-functional teams to develop and implement IT solutions. Assist with system audits and ensure compliance with security protocols and ISO 270001 certification. Assist in the planning and execution of IT projects. Create and maintain documentation of IT systems and procedures. Execute monthly OS and application patching and maintain vulnerability reporting and detection systems. Experience: Bachelor's degree in Computer Science, Information Technology, or a related field preferred but not required. Minimum of 4 years of experience in IT support or a similar role. Strong knowledge of Windows and Linux operating systems. Proficiency in networking concepts and protocols. Experience administering Active Directory and user account permissions. Experience with server administration and virtualization technologies (e.g., VMware, Hyper-V, Horizon). Solid understanding of cybersecurity principles and best practices, including interfacing with external IT and security providers. Experience with Microsoft 365, including setup, configuration, and troubleshooting. Familiarity with storage systems and their administration (e.g., Nimble, TrueNAS). Proficiency in utilizing ERD tools for vulnerability management and security monitoring. Experience with RMM tools and scripting/automation. Qualifications: Effective communication skills, both verbal and written. Willingness to work extended hours to meet deadlines. Superior organizational skills with attention to detail. Ability to work under pressure in time-sensitive situations. Ability to work independently and in teams. Strong troubleshooting and communication skills. Ability to identify IT needs, scope projects, and execute independently. Preferred Skills (Not Required): Professional certifications such as CompTIA A+, Network+, Security+, CCNA, MCSA, or equivalent. Experience with scripting or programming languages (e.g., Python, PowerShell, JavaScript). Working knowledge of ISO 270001. Experience with eDiscovery infrastructure support (e.g., Relativity, Nuix). Salary Range: $65,000.00 - $75,000.00 About Contact: Contact Discovery Services delivers best-in-class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team includes talented engineers, analysts, and project managers from diverse backgrounds. We focus on engineering innovative solutions to help organize discovery, allowing clients to focus on case strategy while we handle the heavy lifting. Employees are encouraged to participate in developing new ideas, technologies, and processes to enhance service quality. We offer competitive benefits, flexible work schedules, and various company activities throughout the year. If you are interested in joining an exciting, fast-paced environment, we want to hear from you. #J-18808-Ljbffr