IT Specialist Job at Clearwater Analytics in Chicago

We are seeking an IT Support Specialist to provide technical support in our Chicago office of 200+ users. The ideal candidate will have strong hardware knowledge, including laptop memory replacement and processor troubleshooting, along with experience in warranty replacements. Proficiency in Microsoft Intune is essential, particularly in application packaging, device management, and onboarding through Autopilot. Candidates should also possess solid admin capabilities in Outlook within a 365 environment, encompassing mail trace, distribution list creation, and Exchange troubleshooting. A background in Azure administration, including MFA resets and group management, and on-prem Active Directory tasks such as user membership management is required. Basic PowerShell skills for investigative purposes and familiarity with Apple Business Manager and Jamfspecifically application packaging, device locking, and password resetsare also necessary. This role demands strong troubleshooting abilities, excellent communication skills, and the capacity to thrive in a fast-paced environment Required Technical skills: Provide technical support to a team of 200+ users in an office environment. Troubleshoot and perform hardware repairs, including laptop memory replacement, processor troubleshooting, and warranty replacements. Managing hardware by wiping and locking devices. Onboarding devices through Autopilot and manually adding them as needed. Support Microsoft Outlook within the 365 environment, which includes: Mail trace investigations. Building and managing distribution lists. Troubleshooting Exchange-related issues. Session resets for users. Creation and management of user groups. Manage on-prem Active Directory tasks such as: Group creation. User membership management and permissions. Utilize basic PowerShell for investigative purposes, such as: Retrieving IP addresses. Locating DNS information. Analyzing network connections. Administer Apple Business Manager and Jamf, including: Packaging applications. Resetting Jamf passwords. Required Basic skills: Experience with networks, firewalls/security, and operating systems. Ability to lift 50 pounds safely. Self-motivated and Self-organized. Basic mechanical aptitude. Ability to troubleshoot first tier computer hardware and software issues. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Collaborates well with other teams. Responsibilities: Proven experience as an IT Support Specialist or similar role. Strong hardware knowledge, particularly with laptops, including memory and processor issues. Familiarity with Microsoft Intune in an administrative capacity. Proficient in Microsoft Outlook and Exchange within a 365 environment. Knowledge of Azure administration, including MFA and user group management. Experience with on-prem Active Directory administration. Basic PowerShell experience. Familiarity with Apple Business Manager and Jamf administrative tasks. Assembles workstations including mechanical standing desks. Unboxes and organizes inventory items. Receives and organizes inventory while maintaining inventory tracking system. Installs IT equipment inclusive of TVs. Provides third tier IT support to employees and business resolving moderate to complex problems and tickets as a member of the Help Desk Team. Responds to escalated employee issues and incidents in a proactive, timely fashion Education & Experience: Degree in information technology or certifications in CompTIA A+, Udemy IT Help Desk Professional, Microsoft IT Support, Apple Support. 3+ years of relevant experience What we offer: Business casual atmosphere in a flexible working environment Team focused culture that promotes innovation and ownership Access cutting edge investment reporting technology and expertise Defined and undefined career pathways allowing you to grow your own way Competitive medical, dental, vision, and life insurance benefits Maternity and paternity leave Personal Time Off and Volunteer Time Off to give back to the community RSUs as well as employee stock purchase plan and 401k with match Work from anywhere 3 weeks out of the year Work from home Fridays Welcome Thank you for your interest in a career with Clearwater! About us Clearwater Analytics (NYSE: CWAN) is transforming investment management with the industrys most comprehensive cloud-native platform for institutional investors across global public and private markets. While legacy systems create risk, inefficiency, and data fragmentation, Clearwaters single-instance, multi-tenant architecture delivers real-time data and AI-driven insights throughout the investment lifecycle. The platform eliminates information silos by integrating portfolio management, trading, investment accounting, reconciliation, regulatory reporting, performance, compliance, and risk analytics in one unified system. Serving leading insurers, asset managers, hedge funds, banks, corporations, and governments, Clearwater supports over $8.8 trillion in assets globally. Learn more at www.clearwateranalytics.com . Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your past experience doesnt align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for. #J-18808-Ljbffr