Information Technology - IT Support Associate Job at Topel Forman LLC in Chicago

Overview We are seeking a motivated and detail-oriented IT Support Associate to join our growing team. This entry-level role is ideal for someone passionate about technology and eager to provide hands-on support to end-users. You will be the first point of contact for IT-related issues, ensuring smooth day-to-day operations across the firm. This hybrid role will be in the office 3 to 5 days a week and work from home the remaining days. Responsibilities Provide first-level technical support to staff via phone, email, and in-person Troubleshoot hardware, software, and network issues on Windows-based systems Follow documentation to set up and configure laptops, desktops, printers, and mobile devices Assist with onboarding and offboarding of employees, including account setup and equipment provisioning Maintain inventory of IT equipment and software licenses Document support issues and resolutions in the help desk ticketing system Collaborate with senior IT staff on system upgrades, patches, and projects Support Azure virtual desktops and troubleshoot connectivity Ensure compliance with firm-wide IT policies and security protocols Requirements Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent experience 1 or more years of experience in a help desk or IT support role Comfortable providing IT support for a remote working environment with different time zones Strong understanding of Windows OS, Microsoft 365, and basic networking concepts Willingness to learn and grow within the IT field Occasional overtime and weekend hours during busy season (Jan-April and August-October) Excellent problem-solving and communication skills Ability to prioritize tasks and manage time effectively Customer-focused mindset with a desire to help others Preferred Requirements Familiarity with Active Directory, Azure Virtual Desktops, remote support tools, and ticketing systems Experience in a professional services or accounting firm environment About Us Topel Forman is a leading certified public accounting firm in the Midwest and the Denver region providing a wide range of attest, accounting, tax, advisory, and consulting services to individuals, professionals, closely-held and family-owned businesses and corporations. At Topel Forman, you’ll find the high level of talent and expertise you’d expect from a larger firm, but with the accessibility and collaboration that are usually only available at a smaller organization. You can expect to work directly with clients, senior-level management, and partners with knowledge of various disciplines. A proactive, hands-on approach to our clients allows you to grow in your expertise and advance in your career. For more information on Topel Forman, please visit our website at www.topelforman.com. Benefits Competitive salary with the range of $60,000 to $70,000, with annual merit increases To learn more about our firm and benefit offerings, please visit our careers page. Hybrid Work Policy Internet requirements for working hybrid: We require an internet plan with the following minimum upload and download speeds for best connection: 100+ Mbps download and 20+ Mbps upload. Home Wi-Fi should be password protected. Job Details Seniority level: Entry level Employment type: Full-time Job function: Information Technology Industries: Accounting #J-18808-Ljbffr