Call Center Bank Specialist Job at New Hampshire Mutual Bancorp in Keene

Overview

Join to apply for the Call Center Bank Specialist role at New Hampshire Mutual Bancorp. Savings Bank of Walpole affiliated.

Position Details

• Title: CRC Specialist-1
• Location: On-site in Keene, NH (Future hybrid opportunity available)
• Employment type: Full Time, 40 hours per week
• Schedule: Tuesday-Friday, 8:00 AM - 5:30 PM; Saturday, 8:00 AM - 2:00 PM
• Hourly pay range: $20.64 - $24.00 (negotiable based on level of experience)

Summary

We have an exciting opportunity for a Call Center Bank Specialist (CRC Specialist) to join our call center banking team. The successful applicant will have strong attention to detail, be able to multi task in a fast paced environment and enjoy building relationships. In this role, you will work closely with internal and external customers providing best in class customer service. Hybrid working capabilities available!

Benefits and Compensation

NHMB offers a competitive salary along with a comprehensive benefits package including medical, dental, vision, generous retirement savings plan, paid time off, paid parental leave, tuition reimbursement, professional development and the opportunity to work with a great team!

Hourly pay negotiable based on level of experience. CRC Specialist: $20.64 - $24.00

Qualifications

• 1 to 3 years related banking and customer service support experience preferred
• Ability to communicate professionally using various communication channels including telephone, email and online chat
• Ability to listen, receive and understand messages conveyed by others and to speak clearly and succinctly
• Must be service focused and demonstrate the ability to maintain ongoing customer relationships
• Ability to maintain composure in challenging interpersonal situations
• Ability to learn quickly and apply an analytical thought process for problem solving
• Exceptional communication skills
• Requires strong personal computer skills, including working knowledge of Microsoft Office products with strong attention to detail in spelling, grammar and email etiquette

Primary Responsibilities

• Serves as a professional representative of NHMB affiliates, Meredith Village Savings Bank, Merrimack County Savings Bank and Savings Bank of Walpole, through all customer interactions, including telephone, email and online chat
• Responsible for identifying customer needs, clarifying information, answering questions and processing requests
• Ensures customer satisfaction by delivering excellent account and service support to customers by placing appropriate emphasis on first call resolution and speed of response

We are an Equal Opportunity Employer. This includes veterans and individuals with disabilities.

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