Call Center/ BDC Representative Job at River Oaks Honda in Merrillville

Overview

The Ed Napleton Automotive Group is looking for our next Call Center - Automotive BDC Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton’s Midwest BDC Call Center, in Merrillville, IN, the BDC Representative is responsible for handling internet inquiries and phone leads to generate appointments for the dealership sales departments.

Base pay range

$18.75/hr - $18.75/hr

What We Offer

• Starting pay at $18.75 per hour, guaranteed for your first 30 days.
• Medical, Dental, Vision Insurance
• 401K
• Paid Vacation and Sick Time
• Paid Training
• Discounts on products, services, and vehicles
• Growth Opportunities

Job Responsibilities

• Must be willing to work some nights and weekends
• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for sales, and gauge customer satisfaction
• Answer customer Internet inquiries via email, phone, and text
• Schedule sales appointments and reschedule no-show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describe all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements

• Excellent computer skills - required
• Knowledge of call center environment
• Automotive experience helpful but not required
• Able to communicate persuasively with customers to set appointments
• Weekend and evening availability, as schedules include some evenings and weekends - required
• Willingness to undergo a background check and drug screen in accordance with local law/regulations
• 18+ years of age or older to comply with company driving policy

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.