Job Description
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers.
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Summary:
We are seeking a proactive and detail-oriented Customer Service Representative (CSR) to provide direct support as part of our Vendor Managed Inventory (VMI) team. This role is based in-office, with occasional on-site responsibilities to assist with data collection, implementation, and customer support. The ideal candidate will combine strong organizational skills with excellent communication, ensuring smooth operations across customer accounts and internal teams.
Responsibilities of the Customer Service Representative include, but are not limited to:
- Process and manage customer orders accurately and efficiently.
- Generate and follow up on VMI-related quotes for customers and sales teams.
- Track incoming materials, provide timely updates, and coordinate with suppliers, logistics, and internal stakeholders.
- Assist with on-site activities as needed, such as data collection, product counts, or supporting VMI program implementations.
- Provide responsive customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction.
Qualifications of the Customer Service Representative include, but are not limited to:
- Previous experience in customer service, inside sales, or inventory support (distribution or manufacturing industry experience preferred).
- Strong organizational skills with the ability to manage multiple priorities.
- Proficiency with Microsoft Office (Excel, Word, Outlook)
- Excellent written and verbal communication skills.
- Detail-oriented with problem-solving abilities.
- Ability to work independently as well as part of a team.
- Willingness to occasionally assist with on-site tasks to support the VMI team.
- Comfortable in a fast-paced, dynamic environment
- Able to meet deadlines and manage workload effectively
- Experience with Coupa and P21 or similar ERP system is a plus, but not required
- Physical Demand: Must be able to lift up to 50 lbs
- Working Conditions: Professional office setting
- Training/Certifications: Not required
- Shift Time/Overtime: Monday–Friday, 8:00 AM – 5:00 PM
- Travel: Occasional travel may be required
- Education: High school diploma or equivalent required
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Location: USA:TX:Houston
DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry.
DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k).
Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V