TEKsystems
Overview:
We are seeking an experienced Senior Desktop Support Technician to provide advanced technical support for end-users in a dynamic environment. This role involves both onsite and remote support, hardware upgrades, and system configuration, ensuring seamless operations across the organization.
Key Responsibilities:
Provide Tier 2/Tier 3 support for Windows 10 and Windows 11 environments, including troubleshooting OS, application, and hardware issues.
Manage new user setups, device decommissioning, and hardware upgrades (e.g., swapping hard drives and RAM).
Deliver onsite and remote support using remote access tools such as Bomgar.
Resolve escalated ServiceNow tickets promptly and maintain accurate documentation.
Support and maintain HP and Lexmark printers, including troubleshooting and performing maintenance tasks.
Collaborate with IT teams to ensure smooth deployment of systems and adherence to company standards.
Assist with asset management, inventory tracking, and lifecycle management of IT equipment.
Required Qualifications:
5+ years of desktop support experience in enterprise environments.
Strong expertise with Windows 10 and Windows 11 operating systems.
Experience with ServiceNow or similar ITSM ticketing systems.
Proficiency in hardware troubleshooting and upgrades (hard drives, RAM, peripherals).
Familiarity with remote support tools such as Bomgar.
Excellent problem-solving skills and ability to work independently or as part of a team.
Strong communication and customer service skills for end-user interaction.
Preferred Skills:
Experience supporting HP and Lexmark printers.
Knowledge of Active Directory and basic networking concepts.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Sep 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking an experienced Senior Desktop Support Technician to provide advanced technical support for end-users in a dynamic environment. This role involves both onsite and remote support, hardware upgrades, and system configuration, ensuring seamless operations across the organization.
Key Responsibilities:
Provide Tier 2/Tier 3 support for Windows 10 and Windows 11 environments, including troubleshooting OS, application, and hardware issues.
Manage new user setups, device decommissioning, and hardware upgrades (e.g., swapping hard drives and RAM).
Deliver onsite and remote support using remote access tools such as Bomgar.
Resolve escalated ServiceNow tickets promptly and maintain accurate documentation.
Support and maintain HP and Lexmark printers, including troubleshooting and performing maintenance tasks.
Collaborate with IT teams to ensure smooth deployment of systems and adherence to company standards.
Assist with asset management, inventory tracking, and lifecycle management of IT equipment.
Required Qualifications:
5+ years of desktop support experience in enterprise environments.
Strong expertise with Windows 10 and Windows 11 operating systems.
Experience with ServiceNow or similar ITSM ticketing systems.
Proficiency in hardware troubleshooting and upgrades (hard drives, RAM, peripherals).
Familiarity with remote support tools such as Bomgar.
Excellent problem-solving skills and ability to work independently or as part of a team.
Strong communication and customer service skills for end-user interaction.
Preferred Skills:
Experience supporting HP and Lexmark printers.
Knowledge of Active Directory and basic networking concepts.
IT certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
Pay and Benefits
The pay range for this position is $35.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Sep 20, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.