Retail Associate Job at Columbia Care in Chicago

Position Overview:

Under general supervision, Retail Associates provide guidance and education to customers regarding their marijuana needs. They assist patients to ensure they receive the correct medication suited to their specific illnesses and conditions. In adult-use markets, Retail Associates deliver excellent customer care and support the company's values. They work closely with the dispensary leadership in a fast-paced, evolving environment.

Major Responsibilities include:

• Completing and filing intake forms and paperwork, then entering data into company databases.
• Confirming patient purchase limits before entry into consultation and dispensary areas.
• Providing exceptional customer care and maintaining positive relations.
• Responding to customer inquiries via calls or emails about products, training, and information.
• Managing patient records using state and company databases.
• Updating and maintaining databases.
• Fulfilling customer orders.
• Promoting and selling products.
• Building trust and integrity around specific products.

Minimum Qualifications:

• Must be at least 21 years old.
• At least two years of direct customer service experience required.
• Retail experience is a plus.
• Experience with Point-of-Sales systems.
• Understanding of Windows OS and Microsoft Outlook.

Pay: $17.00/hour plus benefits

Travel: 0%

FLSA status: Non-exempt

Additional Abilities:

• Ability to stand, walk, or sit for long periods, perform manual tasks, and lift up to 10 pounds or more with assistance.
• Effective verbal communication with co-workers, customers, and vendors.
• Moderate noise environment.
• Note: Duties may be reassigned; accommodations may be provided to enable performance of essential functions.

Background Check:

Employment is contingent upon passing a background check. Employees must report any background changes promptly.

About The Cannabist Company:

The Cannabist Company (formerly Columbia Care) is a leading cannabis cultivator, manufacturer, and provider with licenses in 14 U.S. jurisdictions, operating 89 facilities including dispensaries and cultivation sites. It offers a wide range of cannabis products and has a retail brand, Cannabist, with a national dispensary network. The company is recognized for its benefits, training, and diversity initiatives, earning a spot on mg Magazine’s Top Cannabis Industry Employers list. Benefits include competitive wages, paid holidays, vacation, 401K, health plans, dental, vision, pet and life insurances, disability coverage, and more.

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