Job Description
Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia is a Texas-based fintech and managed consultancy firm that creates custom SaaS applications and other software-based solutions for the payments, banking, and processing industry. Founded in 1999, Aperia offers business intelligence, risk management, compliance, and customer intelligence platforms. With offices in Dallas, Washington DC, and Vietnam, Aperia is a fast-paced, global organization that strives to improve efficiency in compliance, risk, and customer service operations. Aperia’s clients include banks, processors, payment facilitators, merchant service providers, independent sales organizations, and government entities. A career at Aperia promises a great challenge, culture, and opportunities to forge your own path.
Objectives of this role
- Drive cross-functional awareness of requirements and identify inefficiencies in systems processes using data and trend analysis.
- Lead strategic thinking on technical business processes, developing systems prototypes to enhance efficiency and productivity across multiple levels.
- Develop and execute precise project management plans with a focus on transparent communication at all stages.
- Ensure thorough quality assurance throughout systems development lifecycle.
- Define and refine user requirements for IVR systems to maximize usability and enhanced self-service opportunities.
- Limit call attrition to attain containment in IVR.
Responsibilities
- Collaborate with stakeholders across various business units (e.g., Credit, Debit, Govt LOBs) to conduct analyses and produce documentation, fostering effective communication.
- Continuously evaluate, analyze, and communicate systems requirements, maintaining systems processes and providing status reports to relevant parties.
- Monitor and research postproduction deployments, prove to stakeholders that the implemented solution works.
- Author and maintain internal and external documentation, including formal delivery of requirements.
- Perform systems analytics to optimize performance and troubleshoot issues.
- Cultivate strong relationships with partners for seamless systems integration, addressing inquiries and issues from managers, business users and SMEs with well-researched recommendations.
Required skills and qualifications
- 5 or more years of experience in analytics and systems development.
- Proficiency in SQL.
- Extensive experience with Atlassian tools – JIRA and Confluence.
- Advanced proficiency in Microsoft applications, including Visio.
- Strong analytical skills with a proven track record.
- Experience in creating process documentation and reports.
- Excellent communication skills, capable of translating data into actionable insights.
Preferred skills and qualifications
- Bachelor’s degree or equivalent in information technology or computer science.
- Demonstrated project management and user testing abilities.
- Experience in Genesis CX and data visualization tools like Power BI.
- Working knowledge of GitLab and CI-CD Pipeline.
- Working knowledge of AI/ML tools and LLM classifications.
Eligibility Requirements
- Must be willing to submit to a background investigation and drug test as part of the selection process.
- This position is not eligible for visa sponsorship. Applicants must have authorization to work in the country without the need for sponsorship.
Job Type
- Full-Time
Schedule
- Monday to Friday
Location
- Health insurance
- Health savings account
- Vision insurance
- 401(k) matching
- Life insurance
- Paid time off
- Parental leave
- Disability insurance
- Fitness membership
- Volunteer time off
This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management. Principals only.
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