Business Analyst (Salesforce) Job at North South Consulting Group in Elizabethto

Overview

Role Summary We are seeking a Project Manager / Business Analyst to support ongoing development and sustainment efforts. The individual will serve as the primary liaison between government stakeholders and the development team, ensuring clear requirements, timely delivery, and continuous process improvement. This position can be remote.

Responsibilities

• Collaborate with government stakeholders to define, document, and prioritize business and technical requirements.
• Translate requirements into user stories and acceptance criteria for the development team.
• Manage the backlog, track development efforts, and coordinate sprint planning and execution.
• Support management of development contracts, including tracking deliverables, timelines, and performance.
• Facilitate government engagement through user acceptance testing (UAT), demonstrations, and documentation.
• Work closely with development teams to identify process improvements and optimize delivery workflows.
• Prepare and maintain project documentation, including status reports, risk registers, and decision logs.
• Coordinate with leadership and stakeholders to ensure alignment of development priorities with mission objectives.

Preferred Qualifications

• Experience as a project manager, business analyst, or similar role supporting software development efforts.
• Familiarity with Salesforce (Service Cloud, Experience Cloud, custom objects, and workflows) and AWS services.
• Knowledge of Agile methodologies (Scrum, Kanban) and experience managing sprints and backlogs.
• Strong communication and facilitation skills to bridge government stakeholders and technical teams.
• Ability to produce clear, concise documentation tailored to both technical and non-technical audiences.
• Prior experience supporting government contracts or working in a DoD/contractor environment is highly desirable.

Required Skills

• Project management and business analysis in software development environments.
• Requirement gathering, documentation, and user story management.
• Sprint planning, backlog refinement, and progress tracking.
• Strong stakeholder engagement and communication skills.