BCForward
Job Description
Job DescriptionCompany Description
Job Summary:
The Remote Customer Care Agents will support the department by handling inbound calls for users. Agents will assist customers with government benefit-related inquiries such as child support, unemployment, food stamps, and social security, which are posted onto debit cards. Support includes ordering new cards, reviewing and disputing transactions, and handling account-related inquiries. Call volume is steady, with higher activity during the first half of the month.
Key Responsibilities:
- Respond to inquiries via inbound calls and written correspondence
- Answer questions regarding payment postings, disbursements, account histories, and card issues
- Provide accurate and timely information to customers
- Maintain updated records and logs
- Perform all other duties as assigned
Required Skills & Experience:
- High School Diploma or GED required
- Minimum of 1 year of customer service (call center experience preferred)
- Strong PC skills with ability to pass a PC Knowledge Test
- Proficiency navigating Internet Explorer, Chrome, Microsoft Suite, and multiple customer service tools simultaneously
- Data entry experience (alpha and numeric) or 10-key calculator proficiency with low error ratio
- Excellent verbal and written communication skills
- Ability to manage stressful situations with professionalism and quality service
Start date: 10/6
Length of Contract: 6+ months
About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.
BCforward is an equal opportunity employer.
Company Description
About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.