Vets Hired
About the job Support Specialist
Job Summary
We are seeking a motivated and service-oriented Support Specialist to join our growing team. This role is ideal for someone who thrives in a collaborative environment, enjoys problem-solving, and is eager to grow their career in the insurance and Medicare industry.
Job Description
Support Specialist
Location: Warminster, PA
Employment Type: Full-Time | On-Site
Key Responsibilities:
- Make outbound and receive inbound calls from agents to assist with certification processes and service-related issues
- Learn and apply HIPAA, LIMRA, and CMS compliance guidelines
- Follow up with carriers on enrollment and application statuses
- Provide product information and support to agents regarding health products
- Manage and respond to incoming emails from agents, carriers, and internal staff
- Provide product rate quotes across multiple product lines
- Share information about certifications, webinars, and training sessions
- Coordinate and track certification progress with internal teams
- Manage supply orders for agents and the home office
- Utilize internal systems including agent database and online enrollment tools
- Support additional duties and projects as needed
- High school diploma or equivalent (college experience preferred but not required)
- Professional and articulate with strong communication skills
- Proficient in Microsoft Outlook, Excel, and Word
- Quick learner and tech-savvy, with the ability to troubleshoot online tools
- Self-motivated and able to work independently and within a team
- Familiarity with Medicare and insurance concepts is a plus