Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op
Director, Aftermarket Innovation
Restaurant Supply Chain Solutions, LLC - A Yum! Brands Co-op, Louisville, Kentucky, us, 40201
Overview
Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is seeking a Director of Aftermarket Innovation to join the Development and Equipment Solutions Team. The role spans all Yum! Brands concepts and members, representing 18,000+ restaurants and 1,000 franchisees, and drives collaboration across RSCS, Yum! Brands, and franchisee stakeholders. The Director of Aftermarket Innovation provides strategic leadership for the entire Aftermarket function and support operations, defines long-term vision, sets growth objectives, and aligns aftermarket strategies with overall business goals to ensure revenue growth, operational efficiency, and co-op member satisfaction while driving service delivery and expansion.
The role leads the development of innovative commercial solutions that generate measurable cost savings within the middle of the P&L, reimagining procurement, service, and support models to unlock efficiencies, reduce total cost of ownership, and create sustainable value for the franchise network. It also advances member satisfaction and growth across the multi-channel support ecosystem, including customer portals, e-commerce platforms, asset management solutions, and all online interactions. The position defines and executes strategies that anticipate experience trends, modernize systems and processes, and elevate team capabilities to drive continuous innovation. A central focus is delivering an industry-leading digital platform that serves as the preferred engagement channel for franchise members and partners, providing seamless business integration, intuitive user experiences, and consistent service excellence across engagement points. The Director partners with Human Resources to hire, develop, and engage talent, set clear performance expectations, and foster a high-performing, recognition-driven culture.
Key Accountabilities
Set Vision and Strategy - Define the innovation roadmap for aftermarket programs and services, aligning with overall business goals and member needs. Develop Cost Saving Strategies - Identify and implement innovative commercial solutions that reduce operating costs in the middle of the P&L and improve restaurant profitability for franchise members. Optimize Member Program Procurement and Service Models - Redesign sourcing, service, and support frameworks to drive efficiencies and create long-term value for the network. Integrate Commercial Innovations with Digital Platforms - Ensure cost-saving solutions are embedded into portals, e-commerce, and asset management tools to maximize adoption and impact. Measure and Deliver Financial Impact - Establish metrics to track cost savings, margin improvements, and overall financial performance resulting from innovation initiatives. Drive Multi-Channel Experience - Lead improvements across digital service platforms and other engagement channels to ensure seamless member interactions as the preferred engagement platform for franchise members and partners. Identify Trends and Insights - Analyze member feedback and market trends to anticipate needs and prioritize innovation initiatives. Lead System and Process Improvements - Implement technologies and processes that enhance user satisfaction, drive operational efficiency, and scalability. Develop Team Capability - Build and mentor a high-performing team to execute innovation initiatives and sustain continuous improvement. Measure and Optimize Performance - Establish KPIs, track adoption and satisfaction metrics, and continuously refine strategies for maximum impact. Champion Member-Centric Culture - Embed member experience as a core principle across aftermarket strategies and decision making. Travel 10%-25%
Required Education, Experience And Skills
Bachelor’s degree in business, Supply Chain, Engineering, or related field required (MBA or master’s preferred). 8+ years of progressive leadership experience in aftermarket services, product innovation, or commercial strategy within multi-unit or franchise environments. Demonstrated success driving P&L impact through cost-saving initiatives, program optimization, and new product or service innovations. Proven track record managing cross-functional teams and delivering multi-channel customer experiences (portals, e-commerce, service platforms). Strong background in contract negotiation, vendor management, and complex stakeholder alignment across large networks. Experience integrating digital solutions with business processes to enhance operational efficiency and member satisfaction. Strategic leadership with ability to define long-term vision and translate into actionable plans. Deep understanding of aftermarket ecosystems, including procurement, service models, and digital enablement. Strong analytical and financial acumen; ability to evaluate initiatives based on ROI, savings, and member value. Excellent change management and communication skills to align franchisees, internal teams, and external partners. Ability to foster a high-performing, recognition-driven culture and develop talent within a dynamic organization. Proficiency with digital platforms, data analytics, and reporting tools to support decision making and continuous improvement.
Seniority level
Director
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Restaurants
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Restaurant Supply Chain Solutions, LLC, a Yum! Brands Co-op, is seeking a Director of Aftermarket Innovation to join the Development and Equipment Solutions Team. The role spans all Yum! Brands concepts and members, representing 18,000+ restaurants and 1,000 franchisees, and drives collaboration across RSCS, Yum! Brands, and franchisee stakeholders. The Director of Aftermarket Innovation provides strategic leadership for the entire Aftermarket function and support operations, defines long-term vision, sets growth objectives, and aligns aftermarket strategies with overall business goals to ensure revenue growth, operational efficiency, and co-op member satisfaction while driving service delivery and expansion.
The role leads the development of innovative commercial solutions that generate measurable cost savings within the middle of the P&L, reimagining procurement, service, and support models to unlock efficiencies, reduce total cost of ownership, and create sustainable value for the franchise network. It also advances member satisfaction and growth across the multi-channel support ecosystem, including customer portals, e-commerce platforms, asset management solutions, and all online interactions. The position defines and executes strategies that anticipate experience trends, modernize systems and processes, and elevate team capabilities to drive continuous innovation. A central focus is delivering an industry-leading digital platform that serves as the preferred engagement channel for franchise members and partners, providing seamless business integration, intuitive user experiences, and consistent service excellence across engagement points. The Director partners with Human Resources to hire, develop, and engage talent, set clear performance expectations, and foster a high-performing, recognition-driven culture.
Key Accountabilities
Set Vision and Strategy - Define the innovation roadmap for aftermarket programs and services, aligning with overall business goals and member needs. Develop Cost Saving Strategies - Identify and implement innovative commercial solutions that reduce operating costs in the middle of the P&L and improve restaurant profitability for franchise members. Optimize Member Program Procurement and Service Models - Redesign sourcing, service, and support frameworks to drive efficiencies and create long-term value for the network. Integrate Commercial Innovations with Digital Platforms - Ensure cost-saving solutions are embedded into portals, e-commerce, and asset management tools to maximize adoption and impact. Measure and Deliver Financial Impact - Establish metrics to track cost savings, margin improvements, and overall financial performance resulting from innovation initiatives. Drive Multi-Channel Experience - Lead improvements across digital service platforms and other engagement channels to ensure seamless member interactions as the preferred engagement platform for franchise members and partners. Identify Trends and Insights - Analyze member feedback and market trends to anticipate needs and prioritize innovation initiatives. Lead System and Process Improvements - Implement technologies and processes that enhance user satisfaction, drive operational efficiency, and scalability. Develop Team Capability - Build and mentor a high-performing team to execute innovation initiatives and sustain continuous improvement. Measure and Optimize Performance - Establish KPIs, track adoption and satisfaction metrics, and continuously refine strategies for maximum impact. Champion Member-Centric Culture - Embed member experience as a core principle across aftermarket strategies and decision making. Travel 10%-25%
Required Education, Experience And Skills
Bachelor’s degree in business, Supply Chain, Engineering, or related field required (MBA or master’s preferred). 8+ years of progressive leadership experience in aftermarket services, product innovation, or commercial strategy within multi-unit or franchise environments. Demonstrated success driving P&L impact through cost-saving initiatives, program optimization, and new product or service innovations. Proven track record managing cross-functional teams and delivering multi-channel customer experiences (portals, e-commerce, service platforms). Strong background in contract negotiation, vendor management, and complex stakeholder alignment across large networks. Experience integrating digital solutions with business processes to enhance operational efficiency and member satisfaction. Strategic leadership with ability to define long-term vision and translate into actionable plans. Deep understanding of aftermarket ecosystems, including procurement, service models, and digital enablement. Strong analytical and financial acumen; ability to evaluate initiatives based on ROI, savings, and member value. Excellent change management and communication skills to align franchisees, internal teams, and external partners. Ability to foster a high-performing, recognition-driven culture and develop talent within a dynamic organization. Proficiency with digital platforms, data analytics, and reporting tools to support decision making and continuous improvement.
Seniority level
Director
Employment type
Full-time
Job function
Product Management and Marketing
Industries
Restaurants
#J-18808-Ljbffr