West Elm
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General Manager west elm Alexandria, VA
role at
West Elm
Overview
You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers.
Responsibilities
Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
Train and motivate all associates through ongoing programs in sales, customer service, and product knowledge
Assess performance and provide ongoing feedback
Complete and deliver performance appraisals and development plans
Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy
Work with District Managers and peers to develop best practices in store management
Qualifications
Proven ability to manage staff to exceed sales goals, while meeting payroll goals
Proven ability to identify top talent, create teams, and train/develop/retain great people
Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
Proven ability to motivate and influence others through personal actions and examples
Effective communication, organization and leadership skills
4+ years of management experience in specialty retail and/or multi-unit retail environments
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and movilize medium to large items, up to 75 lbs., using proper equipment and safety techniques
Background check required for employment/promotion to this role
Full-time associates should have open availability; part-time flex associates must be available to work weekend shifts and other required times, including holiday periods
Diversity, Equity & Inclusion
Our mission around diversity, equity, and inclusion focuses on creating innovative, high-performing teams and delivering superior customer experiences. We value authentic contributions and a culture where individual differences are welcomed and leveraged.
Benefits
Discount on all Williams-Sonoma, Inc. brands
401(k) plan and other investment opportunities
Paid vacations and holidays
Health, dental, and vision insurance, including domestic partner benefits
Wellness programs supporting physical, financial, and emotional health
Your Journey in Continued Learning
Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning through brand resources and WSI University
Leadership development opportunities
WSI will not commence an immigration case or sponsor individuals for this position at this time. This role is not eligible for relocation assistance.
Our company is an Equal Opportunity Employer. We comply with applicable laws regarding fair chance hiring.
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General Manager west elm Alexandria, VA
role at
West Elm
Overview
You will hire great people and develop associates for future growth. You will provide leadership to achieve or exceed budgeted sales, payroll, and controllable expense goals. You will effectively manage store operations, maintain appropriate inventory levels, and maintain visual merchandising standards. You will ensure that all internal and external customers receive exemplary customer service and have a positive store/brand experience. You will ensure that sales associates build relationships with customers.
Responsibilities
Ensure store meets or exceeds sales and contest goals and meet payroll goals based on current trends
Prioritize, plan, and adjust schedules and daily agendas to meet business goals; hold team accountable to achieving goals
Train and motivate all associates through ongoing programs in sales, customer service, and product knowledge
Assess performance and provide ongoing feedback
Complete and deliver performance appraisals and development plans
Ensure team provides an exceptional customer experience in the store to achieve world-class service standards
Maintain presence through effective floor management and ensure staff coverage in all areas of the store as needed
Create and maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our “People First” philosophy
Work with District Managers and peers to develop best practices in store management
Qualifications
Proven ability to manage staff to exceed sales goals, while meeting payroll goals
Proven ability to identify top talent, create teams, and train/develop/retain great people
Proven ability to think through complex issues, and allocate time to execute multiple tasks and changing priorities
Proven ability to motivate and influence others through personal actions and examples
Effective communication, organization and leadership skills
4+ years of management experience in specialty retail and/or multi-unit retail environments
Physical Requirements
Must be able to be mobile on the sales floor for extended periods of time
Must be able to lift and movilize medium to large items, up to 75 lbs., using proper equipment and safety techniques
Background check required for employment/promotion to this role
Full-time associates should have open availability; part-time flex associates must be available to work weekend shifts and other required times, including holiday periods
Diversity, Equity & Inclusion
Our mission around diversity, equity, and inclusion focuses on creating innovative, high-performing teams and delivering superior customer experiences. We value authentic contributions and a culture where individual differences are welcomed and leveraged.
Benefits
Discount on all Williams-Sonoma, Inc. brands
401(k) plan and other investment opportunities
Paid vacations and holidays
Health, dental, and vision insurance, including domestic partner benefits
Wellness programs supporting physical, financial, and emotional health
Your Journey in Continued Learning
Individual development plans and career pathing conversations
Annual performance appraisals
Cross-brand and cross-functional career opportunities
Online learning through brand resources and WSI University
Leadership development opportunities
WSI will not commence an immigration case or sponsor individuals for this position at this time. This role is not eligible for relocation assistance.
Our company is an Equal Opportunity Employer. We comply with applicable laws regarding fair chance hiring.
#J-18808-Ljbffr