Salesforce
Product Director, Customer Success Attrition Programs
Salesforce, Chicago, Illinois, United States, 60290
Overview
Product Director, Customer Success Attrition Programs — Salesforce Salesforce is hiring for multiple highly analytical and influential Product Directors to join our Customer Success Programs team in a pivotal role, focused on proactively preventing customer attrition. Required Qualifications & Experience
10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company. Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential. Exceptional Influencing Skills: A track record of successfully influencing senior leadership and cross-functional partners without direct authority. Must be comfortable presenting sensitive data and challenging the status quo in a constructive, collaborative manner. Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations. Communication & Storytelling: World-class ability to craft and deliver compelling presentations that tell a clear story, supported by data, to an executive audience. Education: Bachelor’s degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree is highly preferred Key Areas We Are Hiring For
This posting represents five different Product Director roles. Please carefully review each area to identify if your experience may be a fit for one or more of them. Sales Strategy
Act as a strategic bridge between our Sales and Customer Success organizations Architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company\'s net retention Adoption & Strategy Cloud Lead
Lead research and strategy for our assigned cloud product Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us, all while upholding our #1 value: Trust. Professional Services
Lead our strategy for preventing churn related to implementation, onboarding, and technical debt Focus on the critical early stages of the customer journey, ensuring that our customers are set up for long-term success. Dissecting the anatomy of a successful implementation, building governance models for our partner ecosystem, and creating pathways for customers to modernize their technology stack Highly cross-functional role requiring deep collaboration with our Professional Services, Partner/Alliances, and Customer Success teams to build proactive, scalable programs that directly impact customer retention Product
Partner closely with our Technology & Products (T&P) organization to analyze, prioritize, and execute high-impact programs that address the root causes of attrition Master turning complex data into actionable strategies and thrive on building cross-functional relationships to drive results Additional Information
Accommodations information available; Salesforce is an equal opportunity employer. Compensation varies by location and role; base salary ranges are provided for some locations where applicable.
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Product Director, Customer Success Attrition Programs — Salesforce Salesforce is hiring for multiple highly analytical and influential Product Directors to join our Customer Success Programs team in a pivotal role, focused on proactively preventing customer attrition. Required Qualifications & Experience
10+ years of experience in a strategic role within Management Consulting, Sales Strategy, Sales Operations, Revenue Operations, Customer Success, Product Management, Professional Services, Implementation Consulting, Partner Management, or Strategy at an enterprise SaaS company. Advanced Analytical Skills: Proven ability to analyze complex and disparate datasets, connecting pre-sales activities to post-sales outcomes. Experience with tools like Salesforce, Tableau, SQL, or other BI platforms is essential. Exceptional Influencing Skills: A track record of successfully influencing senior leadership and cross-functional partners without direct authority. Must be comfortable presenting sensitive data and challenging the status quo in a constructive, collaborative manner. Strong Business Acumen: Fluency in key SaaS metrics (Churn, NRR, LTV, CAC) and the ability to translate data into strategic business recommendations. Communication & Storytelling: World-class ability to craft and deliver compelling presentations that tell a clear story, supported by data, to an executive audience. Education: Bachelor’s degree in Business, Finance, Economics, or a related field. MBA or equivalent advanced degree is highly preferred Key Areas We Are Hiring For
This posting represents five different Product Director roles. Please carefully review each area to identify if your experience may be a fit for one or more of them. Sales Strategy
Act as a strategic bridge between our Sales and Customer Success organizations Architect programs and guardrails that ensure we are not only acquiring new customers but setting them up for enduring success Shape sales strategy and compensation from a customer-centric lens and have a measurable impact on our company\'s net retention Adoption & Strategy Cloud Lead
Lead research and strategy for our assigned cloud product Leverage data to drive insights, build scalable frameworks for engagement, and provide strategic recommendations that ensure our customers realize the full potential of their partnership with us, all while upholding our #1 value: Trust. Professional Services
Lead our strategy for preventing churn related to implementation, onboarding, and technical debt Focus on the critical early stages of the customer journey, ensuring that our customers are set up for long-term success. Dissecting the anatomy of a successful implementation, building governance models for our partner ecosystem, and creating pathways for customers to modernize their technology stack Highly cross-functional role requiring deep collaboration with our Professional Services, Partner/Alliances, and Customer Success teams to build proactive, scalable programs that directly impact customer retention Product
Partner closely with our Technology & Products (T&P) organization to analyze, prioritize, and execute high-impact programs that address the root causes of attrition Master turning complex data into actionable strategies and thrive on building cross-functional relationships to drive results Additional Information
Accommodations information available; Salesforce is an equal opportunity employer. Compensation varies by location and role; base salary ranges are provided for some locations where applicable.
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