I.M.P.
Overview
The Anthem is seeking an Assistant Front of House Manager to support the Front of House (FOH) Director and ensure exceptional guest experiences for all events held at the venue through management of the usher team.
Responsibilities
Assist with the hiring process for new staff.
Track new usher and supervisor training progress.
Oversee usher supplies, equipment inventory and maintenance.
Coordinate the return of leftover coat check and lost and found items to their owners.
Facilitate advanced ADA requests including any specialized ADA accommodations.
On the day of the event: create and post all necessary venue signage both indoors and outside; oversee staff assignments for the event; organize ADA requests for supervisors; assist with any staff and patron issues as needed.
Qualifications
Being a self-starter who can take direction.
Ability to maintain confidentiality and discretion with company or tour proprietary information and staff information.
Models consistent and appropriate staff behavior and work ethic.
Comfortable trouble-shooting escalated issues and patron interactions.
Previous management experience a plus; strong people skills required.
To Apply Please submit your resume and a brief cover letter detailing your relevant experience and why you're excited to join our team as the Assistant Front of House Manager at the Anthem.
Benefits
Group Insurance: Medical, Vision, and Dental Plan through CareFirst BlueCross Blue Shield, an 80% employer-paid plan (based on the HMO) for employee, spouse, and children up to 26 years old.
Health Reimbursement Arrangement (HRA) – company paid account to offset deductible and other unforeseen medical expenses, for you and your family.
401k Plan with matching after 1 year of service.
Short-Term and Long-Term Disability – company-paid Disability while employed with the Company.
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Responsibilities
Assist with the hiring process for new staff.
Track new usher and supervisor training progress.
Oversee usher supplies, equipment inventory and maintenance.
Coordinate the return of leftover coat check and lost and found items to their owners.
Facilitate advanced ADA requests including any specialized ADA accommodations.
On the day of the event: create and post all necessary venue signage both indoors and outside; oversee staff assignments for the event; organize ADA requests for supervisors; assist with any staff and patron issues as needed.
Qualifications
Being a self-starter who can take direction.
Ability to maintain confidentiality and discretion with company or tour proprietary information and staff information.
Models consistent and appropriate staff behavior and work ethic.
Comfortable trouble-shooting escalated issues and patron interactions.
Previous management experience a plus; strong people skills required.
To Apply Please submit your resume and a brief cover letter detailing your relevant experience and why you're excited to join our team as the Assistant Front of House Manager at the Anthem.
Benefits
Group Insurance: Medical, Vision, and Dental Plan through CareFirst BlueCross Blue Shield, an 80% employer-paid plan (based on the HMO) for employee, spouse, and children up to 26 years old.
Health Reimbursement Arrangement (HRA) – company paid account to offset deductible and other unforeseen medical expenses, for you and your family.
401k Plan with matching after 1 year of service.
Short-Term and Long-Term Disability – company-paid Disability while employed with the Company.
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