ACV Auctions
Overview
ACV is a technology company focused on helping dealers buy and sell cars online. We offer competitive compensation and opportunities for learning and growth in a collaborative, people-first environment. We seek team members who share our passion for innovation and customer service. Who we are looking for
ACV Auctions is seeking an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Our Inspectors are the face of our company, know a lot about cars, and can explain what clients need to know in an understandable way. They are energetic, meticulous, and dedicated to ensuring our clients receive the best service. Our Inspectors deliver Trust, Transparency, Credibility, and Customer Service each day. What you will do
Actively and consistently support all efforts to simplify and enhance the customer experience. Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems. Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation. Assist the sales team with up-sell or cross-sell opportunities for services and products. Interface regularly with dealers to develop and maintain client satisfaction and strong relationships. Travel to and from dealerships and homes to inspect, and write condition reports, and list vehicles to sell on the auction platform. Take multiple photos showing overall condition and damage, match them to a vehicle, and upload them to the image server using the company-issued smartphone. List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing. Sign up independent dealerships as buyers to use ACV Auctions' digital platform. Perform additional duties as assigned. What you will need
1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background. Ability to read, write, speak, and understand English. Ability to work outside in the elements for extended periods. Problem-solving aptitude with resourcefulness and innovative approaches. Proven ability to work independently with minimal supervision and also in a team environment. Excellent communication skills with the ability to understand customer needs and expectations. Valid driver’s license and a validly registered and insured motor vehicle. Knowledge of systems capabilities, relevant software packages, and web-based applications. Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs or more, bending, and squatting. Ability to drive both manual and automatic transmissions. Vision abilities required to properly identify small defects around and underneath vehicles. Compensation
$20.00 - $22.00 per hour. This position is eligible for additional compensation under ACV’s incentive plan. Final compensation will be determined based on experience, skillset, location, business needs, market demands, and other factors as permitted by law. Note: This role may include travel to perform duties. Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture that welcomes and empowers every individual. We strive for an environment free from discrimination. ACV is an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. If you require reasonable accommodation due to a disability or other need, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice.
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ACV is a technology company focused on helping dealers buy and sell cars online. We offer competitive compensation and opportunities for learning and growth in a collaborative, people-first environment. We seek team members who share our passion for innovation and customer service. Who we are looking for
ACV Auctions is seeking an enthusiastic Inspector who has a knack for cars and wants to join a growing company. Our Inspectors are the face of our company, know a lot about cars, and can explain what clients need to know in an understandable way. They are energetic, meticulous, and dedicated to ensuring our clients receive the best service. Our Inspectors deliver Trust, Transparency, Credibility, and Customer Service each day. What you will do
Actively and consistently support all efforts to simplify and enhance the customer experience. Partner with a Territory Manager and a team of Inspectors to conduct inspections of vehicles at dealerships, auctions, and off-lease locations to detect damage, missing parts, and mechanical problems. Prepare and submit a report of vehicle condition, repair/replacement cost estimates, and related documentation. Assist the sales team with up-sell or cross-sell opportunities for services and products. Interface regularly with dealers to develop and maintain client satisfaction and strong relationships. Travel to and from dealerships and homes to inspect, and write condition reports, and list vehicles to sell on the auction platform. Take multiple photos showing overall condition and damage, match them to a vehicle, and upload them to the image server using the company-issued smartphone. List inspected wholesale vehicles on the ACV Auctions platform for bidding and purchasing. Sign up independent dealerships as buyers to use ACV Auctions' digital platform. Perform additional duties as assigned. What you will need
1 year of experience in the automobile field (body, paint, and mechanical repair knowledge) with a customer service background. Ability to read, write, speak, and understand English. Ability to work outside in the elements for extended periods. Problem-solving aptitude with resourcefulness and innovative approaches. Proven ability to work independently with minimal supervision and also in a team environment. Excellent communication skills with the ability to understand customer needs and expectations. Valid driver’s license and a validly registered and insured motor vehicle. Knowledge of systems capabilities, relevant software packages, and web-based applications. Ability to perform manual labor such as standing for extended periods, lifting up to 25 lbs or more, bending, and squatting. Ability to drive both manual and automatic transmissions. Vision abilities required to properly identify small defects around and underneath vehicles. Compensation
$20.00 - $22.00 per hour. This position is eligible for additional compensation under ACV’s incentive plan. Final compensation will be determined based on experience, skillset, location, business needs, market demands, and other factors as permitted by law. Note: This role may include travel to perform duties. Our Values
Trust & Transparency | People First | Positive Experiences | Calm Persistence | Never Settling At ACV, we are committed to an inclusive culture that welcomes and empowers every individual. We strive for an environment free from discrimination. ACV is an equal opportunity employer regardless of sex, race, creed, color, religion, marital status, national origin, age, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military status, veteran status, or any other protected characteristic. We also consider qualified applicants regardless of criminal histories, in accordance with legal requirements. If you require reasonable accommodation due to a disability or other need, please let us know. For information on our collection and use of your personal information, please see our Privacy Notice.
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