Fenway Health
Overview
Join to apply for the
Medical Call Center Representative
role at
Fenway Health Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Responsibilities
Greet each client in warm, welcoming, and professional manner Log information on calls received, where required to maintain detailed and accurate records Provide clients with correct and accurate information regarding Fenway Health services and providers Refer unusual or difficult situations to Supervisor Act as a liaison for the patient and health center by troubleshooting patient needs to secure a 1 to 2 call resolution At all times maintain patient confidentiality Establish and maintain effective working relationships with co-workers, supervisors and the general public Schedule appointments according to patient needs and provider availability Follow established scheduling procedures for booking, cancelling, rescheduling appointments Document caller needs within EMR using standardized workflows and route to appropriate team member Using standardized workflows, determine how to best serve caller’s request by referencing call flows (example: medical advice call flow, prescription request call flow, records request call flow) Requirements
Minimum of high school graduate or equivalent Minimum of 1 year of experience in a healthcare setting Able to communicate in a professional and appropriate manner Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent) Willingness to work with a diverse patient population Previous customer service experience in a healthcare setting Preferred Qualifications
Strong problem solving and complex patient management skills Bilingual English/Spanish Additional Information
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Fenway Health by 2x Get notified about new Call Center Representative jobs in
Boston, MA . We also provide related job listings in the area and other company postings.
#J-18808-Ljbffr
Join to apply for the
Medical Call Center Representative
role at
Fenway Health Under direct supervision of the Medical Call Center Manager, the Medical Call Center Representative will provide patients with superior access by creating opportunities for patients to have their needs, preferences, and expectations for care, information, and support met at all points in their care journey. Responsibilities
Greet each client in warm, welcoming, and professional manner Log information on calls received, where required to maintain detailed and accurate records Provide clients with correct and accurate information regarding Fenway Health services and providers Refer unusual or difficult situations to Supervisor Act as a liaison for the patient and health center by troubleshooting patient needs to secure a 1 to 2 call resolution At all times maintain patient confidentiality Establish and maintain effective working relationships with co-workers, supervisors and the general public Schedule appointments according to patient needs and provider availability Follow established scheduling procedures for booking, cancelling, rescheduling appointments Document caller needs within EMR using standardized workflows and route to appropriate team member Using standardized workflows, determine how to best serve caller’s request by referencing call flows (example: medical advice call flow, prescription request call flow, records request call flow) Requirements
Minimum of high school graduate or equivalent Minimum of 1 year of experience in a healthcare setting Able to communicate in a professional and appropriate manner Strong technical proficiency in Microsoft (Outlook, Excel, Word), scheduling software and electronic medical records systems (Epic or equivalent) Willingness to work with a diverse patient population Previous customer service experience in a healthcare setting Preferred Qualifications
Strong problem solving and complex patient management skills Bilingual English/Spanish Additional Information
This is a union position in a Fenway Health bargaining unit represented by 1199 SEIU United Healthcare Workers East. We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 11 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply. Seniority level
Entry level Employment type
Full-time Job function
Other Industries
Hospitals and Health Care Referrals increase your chances of interviewing at Fenway Health by 2x Get notified about new Call Center Representative jobs in
Boston, MA . We also provide related job listings in the area and other company postings.
#J-18808-Ljbffr