AMD
Overview
Join to apply for the
Customer Quality Engineer
role at
AMD . Base pay range
$166,400.00/yr - $249,600.00/yr The Role
In this customer quality engineering role, you will lead customer quality engagements across several AMD markets for board & component products. Responsibilities
Work closely with our customers to understand their quality needs, how they perceive our product quality and support, and mobilize internal and external resources to quickly resolve customer quality issues. Support our customer with quality related information and services during their adoption of new devices and technologies. Meet with customers and technical support leads such as sales and FAE to understand customer issues and make decisions on appropriate steps to root cause and resolve. Drive customer issue handling and manage RMA from start to finish. Work with Product Line Quality (PLQ) counterparts to drive internal corrective and preventive actions to achieve ongoing product quality improvements. Shape & improve customer quality scorecard results. Continuously monitor customer reported DPPM line and field failure rates and work to improve them with appropriate corrective actions. Support marketing messaging related to new product releases for components & boards. Manage relationships, expectations, and escalations from sales, factory, and customers. Plan and manage customer technology assessments, audits, and visits. Provide technical application assistance in failure analysis. Craft and deliver appropriate messaging for customer impacting PCN or quality issues. Regularly report key customer metrics and issues to the AMD leadership team. Preferred Experience
Extensive experience working in semiconductor or electronics in either quality, product engineering, support, or a direct sales role. Advanced IC packaging experience is a plus. FPGA and x86-based processor experience is a plus. Experience with application hardware design, semiconductor packaging, GPU or ARM technology, and markets such as datacenter, automotive and aerospace is a plus. Experience with PCBA / card level manufacturing, component engineering, test, and/or reliability. Academic Credentials
Master of Science in Electrical Engineering or related field. Location
San Jose, CA Benefits and Equal Opportunity
Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. Seniority level
Mid-Senior level Employment type
Full-time Industries
Semiconductor Manufacturing
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Join to apply for the
Customer Quality Engineer
role at
AMD . Base pay range
$166,400.00/yr - $249,600.00/yr The Role
In this customer quality engineering role, you will lead customer quality engagements across several AMD markets for board & component products. Responsibilities
Work closely with our customers to understand their quality needs, how they perceive our product quality and support, and mobilize internal and external resources to quickly resolve customer quality issues. Support our customer with quality related information and services during their adoption of new devices and technologies. Meet with customers and technical support leads such as sales and FAE to understand customer issues and make decisions on appropriate steps to root cause and resolve. Drive customer issue handling and manage RMA from start to finish. Work with Product Line Quality (PLQ) counterparts to drive internal corrective and preventive actions to achieve ongoing product quality improvements. Shape & improve customer quality scorecard results. Continuously monitor customer reported DPPM line and field failure rates and work to improve them with appropriate corrective actions. Support marketing messaging related to new product releases for components & boards. Manage relationships, expectations, and escalations from sales, factory, and customers. Plan and manage customer technology assessments, audits, and visits. Provide technical application assistance in failure analysis. Craft and deliver appropriate messaging for customer impacting PCN or quality issues. Regularly report key customer metrics and issues to the AMD leadership team. Preferred Experience
Extensive experience working in semiconductor or electronics in either quality, product engineering, support, or a direct sales role. Advanced IC packaging experience is a plus. FPGA and x86-based processor experience is a plus. Experience with application hardware design, semiconductor packaging, GPU or ARM technology, and markets such as datacenter, automotive and aerospace is a plus. Experience with PCBA / card level manufacturing, component engineering, test, and/or reliability. Academic Credentials
Master of Science in Electrical Engineering or related field. Location
San Jose, CA Benefits and Equal Opportunity
Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process. Seniority level
Mid-Senior level Employment type
Full-time Industries
Semiconductor Manufacturing
#J-18808-Ljbffr