Customer Success Manager

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Occulytics Inc. About Occulytics We're on a mission to empower the senior living industry with data-driven insights. The industry is experiencing tremendous growth and innovation, and we're helping operators and investors make even smarter decisions with the industry's most powerful, resident-centric data platform. Our clients get AI-powered insights that directly impact occupancy rates, lead conversion, and investment decisions. We help them identify ideal residents, validate investments, and gain competitive advantages through powerful data analytics. In preparation for the imminent launch of our flagship product, we're building a team that's passionate about solving meaningful problems and driving real results. The Opportunity This is a unique opportunity to build meaningful relationships with senior living operators and investors who own or manage thousands of communities. You'll be their strategic partner, ensuring they maximize value from our AI-powered insights. Every relationship matters. Every successful onboarding directly impacts business outcomes. You're not just employee one of our first ten employees—you're the architect of how we scale our most important function. You'll have the opportunity to build processes from the ground up and directly shape how we serve our growing client base. What You'll Do Lead client onboarding

from handoff through full platform adoption, ensuring smooth transitions and quick time-to-value Manage ongoing client relationships

for senior living operators, serving as their primary point of contact and strategic advisor Drive internal workflow optimization

by identifying process improvements and efficiencies in how we deliver client solutions Coordinate delivery

of data and analytics solutions, working closely with our team to ensure timely, high-quality deliverables Lead the rollout

of our new Lead Intelligence and Lead Generation services, helping clients understand and maximize value from these offerings Create client deliverables

including reports, presentations, and custom analytics when needed Identify expansion opportunities

within existing accounts and collaborate on renewal strategies Build and refine

our customer success processes, playbooks, and best practices as we scale Gather client feedback

to inform product development and service improvements Monitor client health

and proactively address any issues or concerns What You Bring 3-5 years of customer success experience

where you actually moved the needle, not just sent status updates Relationship building superpowers

- you can earn trust with C-suite executives or community sales staff and get them excited about data Startup DNA

- you thrive in ambiguity and aren't fazed when the answer is "figure it out" Communication skills that matter

- you can explain why conversion rates dropped 300bps without putting people to sleep Process optimization mindset

- you see inefficiencies and can't help but fix them Genuine curiosity about data

and how it drives business decisions Bachelor's degree

or the kind of experience that makes degrees irrelevant You've worked in the senior living industry or other mission-driven vertical You've been part of a team that built something from scratch You think senior living is more than just "old people stuff" - it's a massive, complex industry ripe for innovation What We Offer Competitive compensation Flexible work arrangements

- remote friendly with preference for Chicago area Professional development

opportunities and conference attendance Health, dental, and vision insurance Opportunity to build and lead

the customer success function as we grow Direct access to leadership

and influence on company direction Ready to Apply? Send us your resume and a brief note about why you're excited about this opportunity. We're looking to fill this role quickly, so don't wait! Occulytics Inc. is an equal opportunity employer Seniority level

Seniority level Mid-Senior level Employment type

Employment type Full-time Industries Data Infrastructure and Analytics Referrals increase your chances of interviewing at Occulytics Inc. by 2x Sign in to set job alerts for “Customer Success Manager” roles.

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