TriSearch
Overview
The Director of Operations (DOO) will oversee the day-to-day operations of our Houston-based personal injury law firm, ensuring smooth workflow, operational efficiency, and exceptional client service. This role supports attorneys, paralegals, and staff in delivering top-tier legal representation to clients. The DOO will implement strategic initiatives, optimize processes, and help drive firm growth while maintaining compliance with Texas legal standards. Base pay
$100,000.00/yr - $140,000.00/yr Salary
Salary Range:
$100,000 – $140,000 annually (depending on experience) Key Responsibilities
Oversee all operational functions, including case management, client intake, document processing, and billing, with a focus on personal injury cases. Collaborate with attorneys, paralegals, and administrative staff to streamline processes, improve efficiency, and enhance the client experience. Develop and maintain policies, procedures, and operational standards in compliance with Texas legal regulations. Supervise department managers and administrative staff; provide coaching, performance evaluations, and development plans. Work closely with marketing and business development teams to support client acquisition and firm growth initiatives. Manage budgets, track KPIs, and report operational performance to firm leadership. Implement technology solutions to enhance case tracking, reporting, and overall productivity. Monitor client service quality and address operational issues promptly to ensure positive client outcomes. Support long-term strategic planning and operational improvements for firm growth. Identify, interview and hire staff positions as needed. Qualifications
Bachelor’s degree in Business Administration, Management, or related field; MBA preferred. 5–7+ years of operations management experience, ideally in a law firm or legal services environment. Knowledge of personal injury law, is highly preferred. Strong leadership, communication, and organizational skills. Experience managing budgets, operational data analysis, and process improvements. Proficiency with legal practice management software (e.g., Clio, MyCase) and Microsoft Office Suite. Ability to handle sensitive client and case information with discretion. Knowledge of Texas legal regulations and compliance standards is highly preferred. Why Join Us
Join a team committed to helping injured clients get the justice they deserve. Lead operational initiatives that directly impact firm growth and client outcomes. Competitive salary with performance-based incentives. Opportunities for professional development and career advancement in a specialized practice. Core Strengths for Success
Strategic Thinking and Planning Leadership and Team Development Problem-Solving and Decision-Making Communication and Interpersonal Skills Process Improvement and Efficiency Focus Client Service Orientation Budgeting and Financial Management Adaptability and Resilience Collaboration and Cross-Functional Leadership Technology and Systems Savvy Seniority level
Mid-Senior level Employment type
Full-time Job function
Legal Industries
Legal Services
#J-18808-Ljbffr
The Director of Operations (DOO) will oversee the day-to-day operations of our Houston-based personal injury law firm, ensuring smooth workflow, operational efficiency, and exceptional client service. This role supports attorneys, paralegals, and staff in delivering top-tier legal representation to clients. The DOO will implement strategic initiatives, optimize processes, and help drive firm growth while maintaining compliance with Texas legal standards. Base pay
$100,000.00/yr - $140,000.00/yr Salary
Salary Range:
$100,000 – $140,000 annually (depending on experience) Key Responsibilities
Oversee all operational functions, including case management, client intake, document processing, and billing, with a focus on personal injury cases. Collaborate with attorneys, paralegals, and administrative staff to streamline processes, improve efficiency, and enhance the client experience. Develop and maintain policies, procedures, and operational standards in compliance with Texas legal regulations. Supervise department managers and administrative staff; provide coaching, performance evaluations, and development plans. Work closely with marketing and business development teams to support client acquisition and firm growth initiatives. Manage budgets, track KPIs, and report operational performance to firm leadership. Implement technology solutions to enhance case tracking, reporting, and overall productivity. Monitor client service quality and address operational issues promptly to ensure positive client outcomes. Support long-term strategic planning and operational improvements for firm growth. Identify, interview and hire staff positions as needed. Qualifications
Bachelor’s degree in Business Administration, Management, or related field; MBA preferred. 5–7+ years of operations management experience, ideally in a law firm or legal services environment. Knowledge of personal injury law, is highly preferred. Strong leadership, communication, and organizational skills. Experience managing budgets, operational data analysis, and process improvements. Proficiency with legal practice management software (e.g., Clio, MyCase) and Microsoft Office Suite. Ability to handle sensitive client and case information with discretion. Knowledge of Texas legal regulations and compliance standards is highly preferred. Why Join Us
Join a team committed to helping injured clients get the justice they deserve. Lead operational initiatives that directly impact firm growth and client outcomes. Competitive salary with performance-based incentives. Opportunities for professional development and career advancement in a specialized practice. Core Strengths for Success
Strategic Thinking and Planning Leadership and Team Development Problem-Solving and Decision-Making Communication and Interpersonal Skills Process Improvement and Efficiency Focus Client Service Orientation Budgeting and Financial Management Adaptability and Resilience Collaboration and Cross-Functional Leadership Technology and Systems Savvy Seniority level
Mid-Senior level Employment type
Full-time Job function
Legal Industries
Legal Services
#J-18808-Ljbffr